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Van Benthem

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Posts posted by Van Benthem

    Call Keeps Getting Disconnected!!!!

    in IVM

    Posted

    Hey guys,

     

    Okay, so I was running an older version of IVM, and recently thought I should upgrade to the the newest version. So without realizing that I had to pay for the newer version I downloaded the 5.04 version. Thats when the trouble started. When ever I call in now this is the message that appears in the status bar at the bottom of the software window.

     

    "

    Ringing on Line Intel® 536EP Modem detected. Waiting until ring number 2.

    Intel® 536EP Modem Intel® 536EP Modem [Answered]

    Answered Line (1"Intel® 536EP Modem"] call number [5530] cid [unknown] did[intel® 536EP Modem] drn[1 (5979ms)]

    Play file: C:\Documents and Settings\All Users\ Application Data\ NCH Swift Sound\IVM\OGMs\Intro.wav

    Call Disconnected

    "

     

    So when I started getting that message I realized that probably because I had downloaded the updated software it probably wanted me to pay for it, which was fine, but then i bought it and I am still getting the same message.

    I would really appreciate any help anyone could offer. I work for a Non-Profit organization that has been using this software for years, and things are going crazy without it. I am not sure if there is just something I am missing or if there is a bigger problem. Like I said any help would be GREAT. Also if there is no way of fixing the problem at the moment, does anybody now how to downgrade to the software I had before and hopefully it will work better than the newer version.

     

    Thanks,

    Paul

    Upgrade Issue!

    in IVM

    Posted

    Hi there,

     

    So I recently upgraded my IVM Answering Attendant software to the latest version. I thought that it was going to simply update my current software and keep all my menues and audio messages intact. Unfortunately it seems to have hid them a little bit. I can see my menues and everything when I am in the "Graphical" view just as they were before I updated. But when I switch to the "List" view the screen does not display my menues. Also when I try to call the line so that I can do a quick test of the software, it gives me the standard answering machine rather than my custom one.

     

    If someone could give me a hand and help me out I would really appreciate it. :)

     

    Thanks

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