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  1. ADSJD

    IVM or not, or more?

    I need to set up an answering service. There will only be 1 incoming line. The caller will receive automated information and then must have the opportunity to go to a mailbox to receive additional information. Following the information from the second mailbox, the caller must have the opportunity to either go back to the original automated information or to a second mailbox to leave a message. I don't know if IVM is sufficient or if I need Axon and possibly VRS. Any suggestions will be greatly appreciated.
  2. I really hope this is the right place for this topic, but then again what do I know? I need software to create a single line answering service. As an example, I need to be able to have callers receive a descriptive greeting concerning my traffic violator school. After hearing the initial greeting, the caller should be able to press the "1" key and listen to the Saturday class schedule or press the "2" key and listen to the evening schedule, finally the caller should be able to press the "3" key and leave a message as to which class they wish to attend. I have read the descriptions of the various programs offered by NCH, but cannot be sure if any of them will do what I need. I have checked the FAQs and still have not found my answer. I have searched, and cannot find, any information as to how I can contact somebody at NCH via telephone or email to ask my questions. The only thing I have found is that if I pay for technical service (for a program I don't have) I can get answeres to my questions. I find this difficult to accept as true, and rather inane if it is. In other words I am lost and confused. Any input or direction would be greatly appreciated. Thanks in advance and have a great day!
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