The NCH folks suggest using Tech Support to reach them, but I've found no real info about the free version in their FAQ, and it appears they want to charge for support packages. So, this is for those of us who have questions and might have answers about Basic Free (maybe even some NCH staffers!). My first question is that I immediately found that Prism Free converts in real time. Thus, a 1 hour movie takes 1 hour to convert! But I can load an MOV file into Windows Movie Maker and re-save it as an WMV file in a minute or 2! Is this some "inconvenience restriction" in the free version?!