davetroup

I had the same problem on a PC. Found that the PC wasn't set to use the recording input I was using. Result was weak recordings with terrible quality. Setting PC to use correct recording input solved the problem. Don't know if a Mac has sound input settings, but it's worth checking.

You do have to set up the recording input on the Mac, but it's set correctly and that's not the problem. No reply from NCH after nearly three weeks and two tech support requests.

I have submitted two support requests and haven't received any reply from NCH, it's been well over a week. I suppose I'll have to dispute the charge for Golden Records with my credit card company, since I'm not about to pay for the software if it doesn't work.

I had been using Final Vinyl to do audio capture, but found it to be too simple and feature-poor. My first experiment with the trial version of Golden seemed to work well, but now that I've paid for it, I can't get it to make a recording that doesn't have audio dropouts every few seconds. The sound quality is extremely choppy; it reminds me of using a MacRecorder on a Mac II circa 1987. I expected a product that is labeled "Pro" and priced as it is would at least be able to make a recording without dropouts.

I'm having the same problem, and I'm using a brand new MacBook Pro 2.26 Mhz Intel Core 2 Duo. I'm not doing anything else with it but trying to record music, but I get short dropouts (not every few seconds, but several per song.) The dropouts are very short -- less than a second, but enough to create an audible "burp" in the recording. They are audible even during recording... but they're not coming from the record that's being played (I can monitor that with headphones) but from the playthrough on the Mac.

It basically makes the whole application worthless. Please, NCH, is there a solution?

I'm running Snow Leopard btw.