darla2222

Each day when I am downloading dictations, there are always 3 or 4 files that I am unable to load. A box pops up with the statement "Unable to load .dct file because file version not supported. Please download latest version of software." I do have the latest version of ES 5.00 downloaded. I ask the sender to resend the dictations that will not load, and when I try to load the resent ones all but one will load at that point. So, basically each day I have 1 dictation that will not load even if it is resent more than once. The same message as before pops up each time. The person loading the dictations can hear it on their end. This is becoming a major time issue and forcing the doctor to redictate at least 1 patient per day x 2 doctors is at least 2 patients per day that I do not have a note for. Anyone have any ideas? Also of note, I have tried uninstalling 5.00 and reinstalling again to no avail. Thanks for any help!