brhale21

I'm a small business owner and am quite new to the PBX / VoIP stuff but I'm trying to set myself up with a professional type system without breaking the bank. Here are my questions: Do you have to have a seperate phone line for each person simultaneously talking on the phone? For instance, say we have 2 phones / extensions and 1 phone line. The auto-attendant would take an incoming call and the caller would get transferred to the first extension. Could another call come in and get transferred to the second extension? 800 numbers and keeping your current number would depend on the gateway service I assume. If both extensions are busy can you set it up to put the caller directly on hold until an extension opens up? I know they're pretty basic questions but I couldn't find the answers in the documentation so if someone wouldn't mind posting or pointing me towards a helpful link that would be great! Thanks in advance