judyb

I was wondering whether anyone else has had this problem. I downloaded the new ES last Oct. I have been trying to use it as I've been told it can be used with both video and audio. I can continue using the audio but the video picture does not play. It shows that the file is imported as a movie mp4 or mp3 but it only plays the audio does not play the picture. I am able to play the picture and audio on QuickTime so it is coming into my computer. Has anyone experienced this and found the solution? I have tried and tried and the people I work for have come in remotely and say mine is set up like theirs. I have removed the entire program and reloaded it, nothing, still the same. I am writing to the technicians and purchased a help package and downloaded another program which didn't help. Any techies out there not with NCH that might have an idea? Thanks.

Hi, I am new on this forum but not new to ES. I have been using it for about 6 months. Usually the transcription that I receive (various formats) are the entire file. However, occasionally I do receive a file and the company sends me the entire file and says start at thus and so and do 30 minutes. The problem is trying to figure out where on the tape to start. Now I know that I am math challenged but I am really struggling with this part of the ES program. I went into settings up at the top and there were two choices under Time Display, audio time or recording time. Now I am talking about at the bottom just opposite Volume and it gives me a time of 2:20:00, for example. However up above under the time duration it says 140 minutes. So my boss says start at 110 and finish to the end. However, if I do this I am doing 70 minutes or more of transcription that I will not get paid for. I realize the time switches over to 1:..... after 59 but I am just wondering if there is someway to change the bottom time setting to match the setting that is up at the top under time duration. Any help will be greatly appreciated. Thanks. Judy