a2523

Hi, new here. And I am really liking this software so far!

 

Before I buy it, I need to know if it can do the following.

 

I have a number, 111-222-1234

I have 10 employees

I want to put a number beside the phone number of a specific employee

111-222-1234 #44

111-222-1234 #55

etc etc

 

So when people call my main number, a voice greeting will answer saying "please enter the number of the employee you wish to hear, or press 5 to speak to our receptionist!"

 

That is straightforward.

 

So is someone calls 111,222,1234, and enters employee #44, they hear his voice greeting. Then, an option "if you want to hire me, press 5 to speak to our receptionist"

 

Can this software do that, with the capability of about 10 employees, each will have their own voice greeting, their own code to hear their greeting.

 

Also, if the lines are very busy, will the software only take 1 call at a time, or can it handle multiple ppl calling in at once? I onlyhave one main ph # and call waiting.

 

Sorry for the long post, I am very new to this type of system and have a hard time explaining what I want. thanks!

Simply make an OGM for each of the employees, then have each OGM do whatever you do.About the busy lines, if you only have one line, that's how many ppl at once you can get IVM to handle. Call waiting doesn't make any difference, since the line will be taken by IVM to answer the original call

I have a system where the caller has to identify by entering a password sent to his/her mailing address upon request. As soon as the call comes in, the data is entered and retrieved from a text file The problem is I haven't been able to find a way to remove that initial entry from the database automatically so the caller doesn't use it again, it is supposed to be good for one use, on that particular term, so they don't get the wrong or outdated grade.

But the code stays on the text file so the same student can call say...20 times and use the same code, to get the same information.