scottsev

If you can understand any of that last post, how would i connect the call and stay connected after the blind transfer disconnects? Im not sure I understand the entire process as well as I need to. Any help would be greatly appericiated. THANKS!

I would be glad to send it to you. whats your email? I will send you the ini file they sent me and all I did was replace it with the one the modem set as defualt and restarted the computer. The outbound calls started working. Now if i could only get the call transfer to work

In an effort to make a call transfer I want to <Flash, dial number, Flash and connect>. I can get my system to do all of this exept stay connected. It doesn't seem to actually transfer and connect the phone conversation, I can talk for about 8 seconds depending on how many,,,,,, i have and then the blind transfer hangs up and so does the conversation. Any idea on what i have to do to make this work the way it should. When I use blind transfer, I have the settings: !,,, [number] ,!,,,,,,

After emailing synway, they sent me a corrected ini file for making calls with my pbx and north america, which took care of the dial tone. Synway-highly recommended. great support.

I had emailed the very helpful people at synway and they sent me an .ini file for north america. I replaced it with the old file, restarted and it worked great.

The dial tone is the north american region dial tone, but I was unable to get any of the monitoring software to work? I downloaded a few programs but they didn't seem to work with the modem. I was somewhat unsure of how to set them up. Any help. Thanks for the replies.- Scott

I am using the modem recomended from NCH-> SHT-2B/USB and have the latest drivers installed. I can recieve calls just fine, but any outbound calls I try will not work. The following is the log report:

13:28:02 Making outbound call to XXXX134 on line CAHTA 0

13:28:06 Call attempt failed - cannot get a dialtone on the line

13:28:06 Outbound call XXXX134 not answered

13:28:06 Call disconnected

The CAHTA 0 line is set up to allow ougiong and transfer calls. The line is on a regular pstn phone line. Any ideas why I would get this log report? Thanks-Scott

ShCti 5.0.1.0(latest version) Thats the driver I used. Thanks for the suggestions. It just seems like it should be working, but isn't. Im begining to think the inability to make outbound calls means the transfers don't have a chance. Any other thoughts here?

i too am having the same issue. anyone out there know how we need to do to get this working?

I use vonage for another line, but the pbx I have in place is what is running with the IVM software. It does allow for call transfers. I think you may have been correct about the modem, because i noticed a problem with outbound calls. I am unable to get any of them to work. I bought the modem from the list off of nch's website and it said it would work without any problems. Any other suggestions?

I have 2 issues. Im using a ShcTI modem and simply want to have the IVM system call a specified number once a message arrive in the mailbox. I have tried to enter the number in the <"When a new message arrives, dial"> box and also under the delivery tab to forward to the specific number. Neither of them will dial the number and the log shows it doesn't get a dial tone. Any steps I need to take?

I can get a call transfer to dial and have the operator message press 1 to accept, however when I press 1, it doesn't connect the call, but the log says it does and then hangs up. Any suggestions for my problems? Thanks- Scott

In settings call transfer, try changing !, to !,#90, under blind transfer. Then, in the OGM where you want to transfer the call, select Transfer, then blind transfer and put in the number you want to transfer to followed by the # symbol. Let me know if this works.

This worked, but once I press 1 to accept the transfer, the ivm hangs up? any ideas?