Further back on this topic, someone named "nchqb" responded with:
"Be aware that Olympus have recently changed their DSS format, which is why problems started occurring in the first place. Try loading an old DSS file you have and see if you have any success with this. "
I'm curious to know if anyone has tried using a .dss file from a job a year or more ago? He's not suggesting loading an older version of ES, nor using an old Olympus model, but an old .dss file itself.
I've been reading thru this forum as I have a big contract coming up and am considering using NCH's products, but wanted to research known issues first. This could be a big time waster if not resolved, and like someone else on here, I'm not opposed to paying for support, as long as they support, which it didn't appear they could for him.