I am currently experiencing this problem, at present SIP calls come in and ring through to group 701, this causes both soft phones to ring, however if there is no answer, IVM picks up the call but the caller does not hear the leave a message recording.
It seems if I transfer a SIP call to IVM the call is disconnected, but the same is true if I try to transfer from one soft phone to another. I also sometimes receive a phantom phone call from the SIP line shortly after this happens. Any Ideas? Could this be an axon/ivm/ims on hold player problem?
Music on hold works only after a softphone has accepted the call, no music is played while the call is connected to one of said softphone, although axon is set to link to the IMS player. sorry if I went of course there, are you experiencing similar issues by chance?
Everything works fine if I call 701, IMS VMS, AXON, it's fine, the problem only exists when receiving calls from anywhere else
