For the past 6 weeks i have been trying to figure out why axon fails to play the hold music from IMS no matter what is tried. I jhave tried the following:
( in the web control panel under groups i have edited the "On Hold Option" to one of the following repeatedly to try and get something to work )
1. 122.122.122.122:606 ( all it plays when a client is on hold is beep beep beep )
2. localhost:606 ( all it plays when a client is on hold is beep beep beep )
3. 127.0.0.1:606 ( all it plays when a client is on hold is beep beep beep )
4. Selected rinigng and that works!!!!!
by this stage i am blowing steam out my ears and my face is all red with anger to why its not working.
I have checked all the firewalls and they are all letting the specified programs through with full access, but still not working.
When i dial 701 from my phone ( the group ) and look at IMS it usually will tell you when there is an incomming call but nothing comes through, however if i dial 197 it works fine and i can hear the on hold music.
Any ideas?