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Hello, Im trying to look for a way on how to know how many calls are in a queue on any given extension (eg. how many people are waiting to speak to a sales representative) and also how many channels per DID are actually being used. As i mentioned in one of my other posts that im trying to setup a voip based call centre with a minimum of three staff members but hope to increase staff numbers later. If i can see how many calls are in a queue then i can see how many extra staff members i need. If i can see how many channels are being used and not being used, then i can see how many channels i can remove to save some money. Anyone ideas? Thanks, Ben

Thanks that really does help.

Hello My name is Ben from Australia and I will tell you what im after and you could suggest something good. I am starting up a new small VOIP based call centre business with no pbx at the moment. I have a adsl connection. There will be a 1300 number my customers can dial. The system must be able to support multiple lines on the one number. I would like 1 for sales, 2 for service, 3 for accounts. During launch, I will have two to three people answering calls, two people from australia and the other from new zealand. So ExpressTalk VOIP softphone looks like answer for that (SIP to SIP calls) I now need Axon and IVM. Now If i am on the phone then the call is to be transfered through to the next available operator which may be the person in australia or the person in new zealand depending if they are logged in or not. I have gone to a few sites and some have mentioned DID numbers with multiple channels which i believe means more people can call the line at once right? yes or no? then i come across IVM which says it can handle multiple line support up to 64 lines. is that the same thing? So do i need to have three DID lines? or do i just need one DID line and IVM Enterprise?? or both Any recommendations would be great! Ben