PHONEGUY

No you cannot change it - why do you want to?

I have a problem with autohours

my shop is on monday closed but i can't ivm  select automatic

the just message. (monday closed)

How can i do this

thanks

Robbert

 

ees1@wanadoo.nl

 

mail me thanks

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Save your application as an IVR file and send it to me as an attachment - I'll correct it for you and send it back.

alan@norstarservice.com

This is a function of your modem - use one of the modems suggested on the NCH site.

You could possibly correct the problem if your modem handles 8 bit ADPCM format

Yes you can very easily - if you need help email me

alan@norstarservice.com

First setup an OGM to answer a call - then test to see if it answers

If this works you know that your board is working correctly with the software.

If the problem persists email me and I'll try and help you

alan@norstarservice.com

This is a very simple application - your setup of OGMs must be wrong - if you want more help - send me an email

alan@norstarservice.com

It can be done - however, I could never get it to work to my satisfaction. If the application is important to your business I suggest you b a 2 port dialogic card on ebay - make sure it is TAPI compliant

This applications requires the use of a TAPI compliant modem to be installed in your computer. Once it's installed properly it will answer all calls including cell

This is a function of the Modem/Board that you're using.

you use a Dialogic board I can help you.

alan@norstarservice.com

What version of the IVM software are you using?

They don't do pre-sales support because of the low price.

What is your application - I can probably help

alan@norstarsales.com

I need multiple mailboxes, auto answering and call forwarding options for the individual mailboxes or call following using two standard home phone lines. I must also be able to do this as well as receive faxes while unattended. Can this software do this with the correct modem and can anyone recomend a telephony modem for this aplication?

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It can do this application - Best to use a 2 port Dialogic board

This is a modem problem and I doubt there is any Touch Tone sensitivity settings.

If you need this capability for a business, you should buy an Intel/Dialogic Card - around $300 and it can also handle 4 simultaneous calls (4 ports)

You can contact me directly if you need help - alan@norstarservice.com

In the "settings" menu of IVM under the "devices tab", did you set the "end of tone settings" to harware detection, software detection or both?

Here's info from the NCH Site

Some voice modems incorrectly detect the end-of-call tone. On the IVM, use the "End-Of-Call Tone Detection Settings" (on the Settings - Devices tab) to correct defects. (a) If the modem does not detect end-of-call when it should, tick the Enable Software Based Detection box. ( If the modem detects end-of-call when it should not (and therefore hangs up), untick the enable detection during playback option.

Here's how to set your board...

Configuring your Intel / Dialogic Card to Detect Disconnect Tones:

Some PBX's send a tone to tell the telephony device that the remote call has disconnected, for example the DTMF "D". In order to take advantage of this you will need to configure the Dialogic drivers to recognize the disconnect tone.

First you will need to tell the device to listen for the tone. Then you will need to run the PBXpert configuration utility to allow the device to learn which tone to listen for.

Run the "Dialogic Configuration Manager".

If the service is running then stop it.

Select your telephony device.

Configure the device (double click on it).

Select the "Misc." tab.

Modify the "DisconnectTone" option to have a value of "Yes".

Run the PBXpert utility

Try this out - let know - good luck!

This sounds like a hardware problem - your modem is not recognizing the tones. What modem hardware are you using?

It is the Dialogic card that does the detection. Dialogic provides software to "teach" the board - you will have the s/w as it comes with the driver software. Read the Dialogic manual and you should be able to resolve it.

 

DTMF is picked up by modem and is present in the Windows Modem Log file,

but IVM just ignores it ?

 

Emailed IVM support yesterday, no response ?

Has anyone had this before and know how to solve it ?

Mucho appreciated!

Craig

spam@drsa.co.za

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It's probably a modem issue - what modem are you using?

I'm running a dialogic D/41ESC on 2000 pro.  I have my system set up to transfer calls to the offices based on an extension number from an ogm.  My transfer works, and if they don't answer the call, it dumps back to a ogm asking them if they want to wait, or leave a voicemail.  I would really like to be able to have a different OGM for a busy line vs. an unanswered line... there are very different tone patterns played by my KSU (busy = .5 sec on, .5 off, ringing = 1 sec on 1 off), but I can't figure out how to get IVM to listen to the tones.  I have tried the hardware based, and software based detection, but neither seems to work no matter what settings I use. 

 

I thought about trying to program a plug in, but I don't know what I would use to listen to the tones...

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That would be a great feature - I haven't found a way to do it either.

Use a 2 line Dialogic Proline Board if you want to avoid problems - You can buy one on ebay

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No problem for IVM to do what you want - order centrex lines from your Telco. You dont need a PBX to do this.

I'm looking for a setup where the software will answer line 1, then forward, or conferece-call forward, this to another number via line 2.

 

For an initial test-setup, would a PBX be absolutely needed or can IVM handle dialing out?

 

Starting from how many lines does itbecome needed to have a PBX?

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For voicemail - equip one computer with a 2 line voice board and it will answer any call after X number of rings.

You can't have music on hold without a pbx.

To record calls - each computer must be equipped with a sound card, software and a device that hooks up to the handset cord

I am having trouple figuring out which product is right for me.  I have a small office with 4 employees, each with their own computer.  We have two separate phone lines coming into the office and we all answer calls randomly as they come in.  I would like some assistance in finding out which product is the best fit.  I would also note that we do not have a PBX system, just 4 standard office sets with 2 shared lines coming into each phone.

 

The following abilities is what we are looking for:

 

- Record calls for the person answering the phone on their own computer.  In other words, I wouldn't want the software to prompt a recording icon on someone elses computer if I answer the phone.

- Music on hold

- The ability for all calls to be answered automatically detailing that the calls are being recorded would be a huge benefit.

 

Finally, if there is a software that would fit my needs, is there any special hardware required and should the software be installed on each computer or is one central computer fine?

 

Any help on this would be great.

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