PHONEGUY

No you cannot change it - why do you want to?

Save your application as an IVR file and send it to me as an attachment - I'll correct it for you and send it back. alan@norstarservice.com

This is a function of your modem - use one of the modems suggested on the NCH site. You could possibly correct the problem if your modem handles 8 bit ADPCM format

Yes you can very easily - if you need help email me alan@norstarservice.com

First setup an OGM to answer a call - then test to see if it answers If this works you know that your board is working correctly with the software. If the problem persists email me and I'll try and help you alan@norstarservice.com

This is a very simple application - your setup of OGMs must be wrong - if you want more help - send me an email alan@norstarservice.com

It can be done - however, I could never get it to work to my satisfaction. If the application is important to your business I suggest you b a 2 port dialogic card on ebay - make sure it is TAPI compliant

This applications requires the use of a TAPI compliant modem to be installed in your computer. Once it's installed properly it will answer all calls including cell

This is a function of the Modem/Board that you're using. you use a Dialogic board I can help you. alan@norstarservice.com

What version of the IVM software are you using?

They don't do pre-sales support because of the low price. What is your application - I can probably help alan@norstarsales.com

It can do this application - Best to use a 2 port Dialogic board

This is a modem problem and I doubt there is any Touch Tone sensitivity settings. If you need this capability for a business, you should buy an Intel/Dialogic Card - around $300 and it can also handle 4 simultaneous calls (4 ports) You can contact me directly if you need help - alan@norstarservice.com

In the "settings" menu of IVM under the "devices tab", did you set the "end of tone settings" to harware detection, software detection or both? Here's info from the NCH Site Some voice modems incorrectly detect the end-of-call tone. On the IVM, use the "End-Of-Call Tone Detection Settings" (on the Settings - Devices tab) to correct defects. (a) If the modem does not detect end-of-call when it should, tick the Enable Software Based Detection box. ( If the modem detects end-of-call when it should not (and therefore hangs up), untick the enable detection during playback option. Here's how to set your board... Configuring your Intel / Dialogic Card to Detect Disconnect Tones: Some PBX's send a tone to tell the telephony device that the remote call has disconnected, for example the DTMF "D". In order to take advantage of this you will need to configure the Dialogic drivers to recognize the disconnect tone. First you will need to tell the device to listen for the tone. Then you will need to run the PBXpert configuration utility to allow the device to learn which tone to listen for. Run the "Dialogic Configuration Manager". If the service is running then stop it. Select your telephony device. Configure the device (double click on it). Select the "Misc." tab. Modify the "DisconnectTone" option to have a value of "Yes". Run the PBXpert utility Try this out - let know - good luck!

This sounds like a hardware problem - your modem is not recognizing the tones. What modem hardware are you using?

It is the Dialogic card that does the detection. Dialogic provides software to "teach" the board - you will have the s/w as it comes with the driver software. Read the Dialogic manual and you should be able to resolve it.

It's probably a modem issue - what modem are you using?

That would be a great feature - I haven't found a way to do it either.

Use a 2 line Dialogic Proline Board if you want to avoid problems - You can buy one on ebay

No problem for IVM to do what you want - order centrex lines from your Telco. You dont need a PBX to do this.

For voicemail - equip one computer with a 2 line voice board and it will answer any call after X number of rings. You can't have music on hold without a pbx. To record calls - each computer must be equipped with a sound card, software and a device that hooks up to the handset cord