christopherdowns
-
Posts
7 -
Joined
-
Last visited
Content Type
Profiles
Forums
Events
Posts posted by christopherdowns
-
-
Is there any news on having AXON not play commecial music from a provider over a sip connection and use IMS instead?
-
Are you sure you have correctly forwarded the necessary ports on your router? If Axon cannot automatically detect your IP it indicates there is a serious problem in terms of inbound/outbound data transmission on the VoIP ports and could likely cause such problems as you are having.
Hi There
it just seems to be this consistans error that group 701 cannot be found, it is not interlinking into IVM all of a sudden which is installed on the same PC
-
The other problem is that for some reason it seems the group 701 doesn't have any active extensions. Is it possible none of the extensions in group 701 are actually registered properly with Axon?
Hi There
The only extn in group 701 is the IVM, it was working and now its not, My STUN servers are already enabled and i dont have a static IP
-
Hi THere
Axon is dropping out on me after every 5 calls this is what i get in the log please help
23:35:11 Call sip:90273228957@202.180.76.161 -> 701 answered
23:36:29 Call sip:90273228957@202.180.76.161 -> 701 disconnected
23:42:16 Cannot find any contacts in group "701".
23:42:16 It is possible no phone is connected logged on.
23:42:31 Stop web server
23:42:31 Stop telephony engine
23:42:32 Axon Exit
23:42:33 Axon started
23:42:33 Starting telephony engine...
23:42:33 SIP Private IP is: 10.1.1.5:5061
23:42:33 Unable to auto-detect public IP. Using private IP
23:42:33 SIP Public IP is: 10.1.1.5:5061
23:42:33 Starting web server...
23:42:33 Control window connected to background service
23:42:33 SIP Private IP is: 10.1.1.5:5061
23:42:33 SIP Public IP is: 10.1.1.5:5061
23:42:35 Attempting to register sip:039749043@2talk.co.nz
23:42:35 Registered as: sip:039749043@2talk.co.nz
-
Hey All,
My 2Talk service is connected into
- NCH AXON Virtual PBX
- NCH On Hold Audio System
- NCH Automated Attendant
When i call my main number the PABX and begins with the on hold music while then plays the main menu, i select an option and go to the NCH Softphone, all is fine
The issue is that when my customers are put on hold they are meant to hear the On Hould Audio system from NCH, instead it is playing the 2Talk On Hold music, This is not what i want to happen
Does anyone have any ideas please im desperate to sort this
2Talk suggested the below
`Hi there,The disable customer music on hold only disables the custom files you have uploaded and instead plays the default 2talk music on hold. The problem here I believe is that your PBX is sending an INVITE to 2talk to initiate music on hold when it probably shouldn't? The only time music on hold can be activated inside 2talk is when the client/PBX tells 2talk to put a user on hold etc. Usually, when somebody has their own PBX and wants to play their own Music on Hold - no message is sent back to 2talk and the call (from 2talk's perspective) is up as normal. Your PBX can then play back to 2talk the Music on Hold you wish to play across the normal voice stream.
This is a tricky one, but I'm sure if we disable Music on Hold completely in this case the caller will hear just silence (not your own Music on Hold). I think the issue needs to be resolved in the signalling between your PBX and 2talk. Contact support@2talk.co.nz and we will try and identify the issue for you and look for resolution.
I'm assuming that the custom music on hold service in 2talk is not feature rich enough for you hence the need to provide this yourself?
Regards,
The team @ 2talk
-
Hey All,
My 2Talk service is connected into
- NCH AXON Virtual PBX
- NCH On Hold Audio System
- NCH Automated Attendant
When i call my main number the PABX and begins with the on hold music while then plays the main menu, i select an option and go to the NCH Softphone, all is fine
The issue is that when my customers are put on hold they are meant to hear the On Hould Audio system from NCH, instead it is playing the 2Talk On Hold music, This is not what i want to happen
Does anyone have any ideas please im desperate to sort this
2Talk suggested the below
`Hi there,The disable customer music on hold only disables the custom files you have uploaded and instead plays the default 2talk music on hold. The problem here I believe is that your PBX is sending an INVITE to 2talk to initiate music on hold when it probably shouldn't? The only time music on hold can be activated inside 2talk is when the client/PBX tells 2talk to put a user on hold etc. Usually, when somebody has their own PBX and wants to play their own Music on Hold - no message is sent back to 2talk and the call (from 2talk's perspective) is up as normal. Your PBX can then play back to 2talk the Music on Hold you wish to play across the normal voice stream.
This is a tricky one, but I'm sure if we disable Music on Hold completely in this case the caller will hear just silence (not your own Music on Hold). I think the issue needs to be resolved in the signalling between your PBX and 2talk. Contact support@2talk.co.nz and we will try and identify the issue for you and look for resolution.
I'm assuming that the custom music on hold service in 2talk is not feature rich enough for you hence the need to provide this yourself?
Regards,
The team @ 2talk
URGENT: Axon Dropping Out
in Axon
Posted
Hi There,
how do i do this?
Chris