I have the same exact problem! I spent 5 hours last night trying every possible solution. When a call comes in (simulated or not) the IVM picks up, and when the caller selects 1 or any extension, it does the same thing as the person states below.. it dials the extension, then hangs up but nothing happens with the call. They are not transfered and it eventually hangs up on them. My extensions are all set up properly in the Axon server, they are all registered in the system, but nothing happens. No transfer whatsoever. When I change my voip account to go directly to Express talk, then it is easy to transfer to another extension, but just not through the IVM.
PLEASE HELP! I would buy this system, but if I can't figure this out after so many hours, and reading every piece of documentation including numerous posts on this board, then I feel its not me who is missing something.
Thanks.
I have the same exact problem! I spent 5 hours last night trying every possible solution. When a call comes in (simulated or not) the IVM picks up, and when the caller selects 1 or any extension, it does the same thing as the person states below.. it dials the extension, then hangs up but nothing happens with the call. They are not transfered and it eventually hangs up on them. My extensions are all set up properly in the Axon server, they are all registered in the system, but nothing happens. No transfer whatsoever. When I change my voip account to go directly to Express talk, then it is easy to transfer to another extension, but just not through the IVM. PLEASE HELP! I would buy this system, but if I can't figure this out after so many hours, and reading every piece of documentation including numerous posts on this board, then I feel its not me who is missing something. Thanks.