IVM can call out and play the OGM. However, when the person receiving the call selects 1 ( which commands IVM to transfer the call by ( Simulating call transfers as a conference call ) nothing happens. The call is not transfered. The Call Log shows that the number is dialed but the phone never rings. I have the (Simulate call transfers as a conference call) selected in the Settings tab. Help What should I try next??
LOG
00:37:58 Outbound call [029019301893] dialing complete
00:38:01 Outbound call 029019301893 [Answered] (Machine)
00:38:03 Command - Transfer
00:38:03 Dialing: 0291748173481
00:38:05 Dialing complete
00:38:05 Blind transfer complete simulate by hanging on line
00:38:38 Call has disconnected
Telephony Lines
1. VOIP Account
IVM can call out and play the OGM. However, when the person receiving the call selects 1 ( which commands IVM to transfer the call by ( Simulating call transfers as a conference call ) nothing happens. The call is not transfered. The Call Log shows that the number is dialed but the phone never rings. I have the (Simulate call transfers as a conference call) selected in the Settings tab. Help What should I try next?? LOG 00:37:58 Outbound call [029019301893] dialing complete 00:38:01 Outbound call 029019301893 [Answered] (Machine) 00:38:03 Command - Transfer 00:38:03 Dialing: 0291748173481 00:38:05 Dialing complete 00:38:05 Blind transfer complete simulate by hanging on line 00:38:38 Call has disconnected Telephony Lines 1. VOIP Account