Long delay when transferring a call from IVM to a Group in Axon Posted November 15, 2007 I am setting up a system that is experiencing significant delays in ringing my extensions. Here is a brief outline of my setup. 1) A call is recieved by Axon and it rings on an IVM extension for the automated attendant. 2) A couple OGM's are played and based on prompts from the caller, an OGM will transfer the call to a group in Axon. 3) The caller immediately begins to hear the on-hold chimes but the extensions do not ring for at least 20 seconds. Please note: 4) All of the extensions in the group are set with a delay of zero 5) As a test, if I change the external line to ring on the call group instead of the automated attendant, the extentions ring immediately Any ideas on that could be causing the delay? Thanks! Tim
Long delay when transferring a call from IVM to a Group
in Axon
Posted
I am setting up a system that is experiencing significant delays in ringing my extensions. Here is a brief outline of my setup.
1) A call is recieved by Axon and it rings on an IVM extension for the automated attendant.
2) A couple OGM's are played and based on prompts from the caller, an OGM will transfer the call to a group in Axon.
3) The caller immediately begins to hear the on-hold chimes but the extensions do not ring for at least 20 seconds.
Please note:
4) All of the extensions in the group are set with a delay of zero
5) As a test, if I change the external line to ring on the call group instead of the automated attendant, the extentions ring immediately
Any ideas on that could be causing the delay?
Thanks!
Tim