jimwatson723

I have retried the call using Express Talk -- this time logging all SIP messages. There appears to be no activity between the INVITE, the ACKnowledgment, and the BYE statuses. Below is the text from the SipTrace log. Any ideas? 21:18:48 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> INVITE sip:*******9904@callcentric.com SIP/2.0 Via: SIP/2.0/UDP **.**.***.***:50067;rport;branch=z9hG4bK1775980 To: <sip:18158279904@callcentric.com> From: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 Call-ID: 1186617067-5980-WATSON@70.104.107.160 CSeq: 860 INVITE Max-Forwards: 20 User-Agent: NCH Swift Sound Express Talk 2.06 Contact: <sip:1********33@70.104.107.160:50067> Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY Supported: replaces Content-Type: application/sdp Content-Length: 391 v=0 o=NCHSoftware-Talk 1186617074 1186617076 IN IP4 70.104.107.160 s=Express Talk Call c=IN IP4 70.104.107.160 t=0 0 m=audio 50586 RTP/AVP 0 8 96 3 13 101 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:96 G726-32/8000 a=rtpmap:3 GSM/8000 a=rtpmap:13 CN/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendrecv a=local:192.168.1.44 8000 a=domain:70.104.107.160 ---------------------------------------------------------------- 21:18:48 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 407 Proxy Authentication Required v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1775980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com> i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 860 INVITE Proxy-Authenticate: Digest realm="callcentric.com", domain="sip:callcentric.com", nonce="9b285b", opaque="", stale=TRUE, algorithm=MD5 l: 0 ---------------------------------------------------------------- 21:18:48 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ACK sip:1********04@callcentric.com SIP/2.0 Via: SIP/2.0/UDP 70.104.107.160:50067;rport;branch=z9hG4bK1775980 To: <sip:1********04@callcentric.com> From: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 Call-ID: 1186617067-5980-WATSON@70.104.107.160 CSeq: 860 ACK Max-Forwards: 20 User-Agent: NCH Swift Sound Express Talk 2.06 Content-Length: 0 ---------------------------------------------------------------- 21:18:48 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> INVITE sip:1********04@callcentric.com SIP/2.0 Via: SIP/2.0/UDP 70.104.107.160:50067;rport;branch=z9hG4bK1785980 To: <sip:1********04@callcentric.com> From: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 Call-ID: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE Max-Forwards: 20 User-Agent: NCH Swift Sound Express Talk 2.06 Contact: <sip:1********33@70.104.107.160:50067> Proxy-Authorization: Digest username="17772543933",realm="callcentric.com",nonce="af1e29b285b",uri="sip:1********04@callcentric.com",response="dcae76761b15dd",opaque="",algorithm=MD5 Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY Supported: replaces Content-Type: application/sdp Content-Length: 391 v=0 o=NCHSoftware-Talk 1186617074 1186617076 IN IP4 70.104.107.160 s=Express Talk Call c=IN IP4 70.104.107.160 t=0 0 m=audio 50586 RTP/AVP 0 8 96 3 13 101 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:96 G726-32/8000 a=rtpmap:3 GSM/8000 a=rtpmap:13 CN/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendrecv a=local:192.168.1.44 8000 a=domain:70.104.107.160 ---------------------------------------------------------------- 21:18:48 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 100 Trying v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com> i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE l: 0 ---------------------------------------------------------------- 21:18:52 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 180 Ringing v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE m: <sip:d585bbff82@204.11.192.23:5060;transport=udp> l: 0 ---------------------------------------------------------------- 21:18:53 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 180 Ringing v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE m: <sip:d5855a6850bbff82@204.11.192.23:5060;transport=udp> l: 0 ---------------------------------------------------------------- 21:18:54 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 180 Ringing v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE m: <sip:d5855a68bbff82@204.11.192.23:5060;transport=udp> l: 0 ---------------------------------------------------------------- 21:18:56 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 180 Ringing v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE m: <sip:d5855a6825fe50bbff82@204.11.192.23:5060;transport=udp> l: 0 ---------------------------------------------------------------- 21:18:59 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 200 OK v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1785980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 INVITE m: <sip:afdeb860b5ddd14@204.11.192.23:5060;transport=udp> c: application/sdp l: 271 v=0 o=NexTone-MSW 1234 3395614861 IN IP4 204.11.192.23 s=sip call c=IN IP4 204.11.192.23 t=0 0 m=audio 55956 RTP/AVP 0 101 a=sendrecv a=ptime:40 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=silenceSupp:off - - - - a=setup:actpass ---------------------------------------------------------------- 21:18:59 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ACK sip:afdeb8605db5ddd14@204.11.192.23:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 70.104.107.160:50067;rport;branch=z9hG4bK1795980 To: <sip:1********04@callcentric.com>;tag=3395614746-219851 From: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 Call-ID: 1186617067-5980-WATSON@70.104.107.160 CSeq: 861 ACK Max-Forwards: 20 User-Agent: NCH Swift Sound Express Talk 2.06 Proxy-Authorization: Digest username="1********33",realm="callcentric.com",nonce="94ce64f48fd5b",uri="sip:1********04@callcentric.com",response="dcae76761b15d9a331d7f7747c18887d",opaque="",algorithm=MD5 Content-Length: 0 ---------------------------------------------------------------- 21:19:02 NAT Keep Alive Packet Sent to callcentric.com 21:19:10 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> BYE sip:af7c25addcd5db5ddd14@204.11.192.23:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 70.104.107.160:50067;rport;branch=z9hG4bK1805980 To: <sip:1********04@callcentric.com>;tag=3395614746-219851 From: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 Call-ID: 1186617067-5980-WATSON@70.104.107.160 CSeq: 862 BYE Max-Forwards: 20 User-Agent: NCH Swift Sound Express Talk 2.06 Content-Length: 0 ---------------------------------------------------------------- 21:19:10 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 200 OK v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1805980 f: "Jim Watson" <sip:1********33@callcentric.com>;tag=6630 t: <sip:1********04@callcentric.com>;tag=3395614746-219851 i: 1186617067-5980-WATSON@70.104.107.160 CSeq: 862 BYE l: 0 ---------------------------------------------------------------- 21:19:11 UDP Packet Sent to 204.11.192.23:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> REGISTER sip:callcentric.com SIP/2.0 Via: SIP/2.0/UDP 70.104.107.160:50067;rport;branch=z9hG4bK1815980 Max-Forwards: 20 To: <sip:1********33@callcentric.com> From: <sip:1********33@callcentric.com>;tag=6625 Call-ID: 1186617062-5980-WATSON@192.168.1.44 CSeq: 161 REGISTER Contact: <sip:1********33@70.104.107.160:50067>;expires=3600;q=0.90 Proxy-Authorization: Digest username="1********33",realm="callcentric.com",nonce="61f3fbf1d1827d5d",uri="sip:callcentric.com",response="c2d13fdc9966240e69e2287d13e75232",opaque="",algorithm=MD5 User-Agent: NCH Swift Sound Express Talk 2.06 Content-Length: 0 ---------------------------------------------------------------- 21:19:11 UDP Packet Received from 204.11.192.23:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SIP/2.0 200 Ok v: SIP/2.0/UDP 70.104.107.160:50067;rport=50067;branch=z9hG4bK1815980 f: <sip:1********33@callcentric.com>;tag=6625 t: <sip:1********33@callcentric.com> i: 1186617062-5980-WATSON@192.168.1.44 CSeq: 161 REGISTER m: <sip:1********33@70.104.107.160:50067>;expires=70;q=0.90 l: 0 ----------------------------------------------------------------

When placing calls to systems that require keypad input (followed by #) -- such as a conference line or checking home voice mail -- the input does not seem to be detected. For example, the voice mail system on my home phone prompts for the 10-digit home phone number followed by the pound sign. I can enter the digits on the number pad and press ENTER, or I can click the buttons themselves on the softphone interface; either way, the input goes undetected. Another softphone I use (SJphone) works just fine in this regard, so it is not the SIP server. Has anyone encountered this and figured a way to resolve it? I am (I thought) evaluating Express Talk Business Edition for purchase and am finding that support is unavailable prior to purchase. At the same time though, that's sort of the reason for seeking the support -- to determine the functionality of the product prior to purchase. Any help is much appreciated. Thank you.