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WWIT

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    Calls Disconnect and No Inbound Calls

    in Axon

    Posted

    I got the inbound calling working. It was an issue with my trunks with my service provider and some settings I had to play around with, with the inbound caller ID.

     

    However... I need to get my outbound calling issue resolved, ASAP. It's nearly impossible to call someone and have my calls drop out after 8-9 seconds of speaking with a customer. They will thing that we are rude and unprofessional. You get my point?

     

    Please help me with this last issue, ASAP!

     

    Regards,

    Larry Braziel Jr.

    Whitewater IT

    New Port Richey, FL

    Calls Disconnect and No Inbound Calls

    in Axon

    Posted

    Hello,

     

    My first issue is that the outgoing calling seems to work just fine, except for 1 issue. After the call connects, you only have 8-9 seconds to talk and then the call is dead, here is an example of the SIPTrace that I did from Axon.

     

    ----------------------------------------------------------------

     

    04:21:34 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:34 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:34 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:34 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:34 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:34 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:34 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:34 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:34 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 UDP Packet Received from 64.34.176.212:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

    SIP/2.0 200 OK

    Via: SIP/2.0/UDP 192.168.0.100:62781;branch=z9hG4bK46956;received=65.35.198.95;rport=62781

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 INVITE

    User-Agent: LES.NET.VoIP

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

    Contact: <sip:17278085703@64.34.176.212>

    Content-Type: application/sdp

    Content-Length: 218

     

    v=0

    o=root 28156 28157 IN IP4 64.34.176.212

    s=session

    c=IN IP4 64.34.176.212

    t=0 0

    m=audio 12172 RTP/AVP 0 101

    a=rtpmap:0 PCMU/8000

    a=rtpmap:101 telephone-event/8000

    a=fmtp:101 0-16

    a=silenceSupp:off - - - -

     

    ----------------------------------------------------------------

     

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 64.34.176.212:12172 >>> 192.168.0.100:8000 (172 bytes)

    04:21:35 Rtp Relay 192.168.0.100:8000 >>> 64.34.176.212:12172 (172 bytes)

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    ACK sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK47956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 ACK

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Proxy-Authorization: Digest username="1305517377",realm="did.voip.les.net",nonce="038d0c54",uri="sip:17278085703@did.voip.les.net",response="14412e0d5a50c4954c8bd760bf0a63f1",opaque="",algorithm=MD5

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    BYE sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK48956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 873 BYE

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 65.35.198.95:60820 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    BYE sip:101@65.35.198.95:60820 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK49956

    To: "Larry Braziel" <sip:101@65.35.198.95>;tag=1383

    From: <sip:117278085703@65.35.198.95>;tag=4058

    Call-ID: 1184571550-848-WITSERVER@192.168.0.100

    CSeq: 871 BYE

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    ACK sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK47956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 ACK

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Proxy-Authorization: Digest username="1305517377",realm="did.voip.les.net",nonce="038d0c54",uri="sip:17278085703@did.voip.les.net",response="14412e0d5a50c4954c8bd760bf0a63f1",opaque="",algorithm=MD5

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    ACK sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK47956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 ACK

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Proxy-Authorization: Digest username="1305517377",realm="did.voip.les.net",nonce="038d0c54",uri="sip:17278085703@did.voip.les.net",response="14412e0d5a50c4954c8bd760bf0a63f1",opaque="",algorithm=MD5

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    ACK sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK47956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 ACK

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Proxy-Authorization: Digest username="1305517377",realm="did.voip.les.net",nonce="038d0c54",uri="sip:17278085703@did.voip.les.net",response="14412e0d5a50c4954c8bd760bf0a63f1",opaque="",algorithm=MD5

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Sent to 64.34.176.212:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    ACK sip:17278085703@64.34.176.212 SIP/2.0

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK47956

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 872 ACK

    Max-Forwards: 20

    User-Agent: NCH Swift Sound Axon 1.20

    Proxy-Authorization: Digest username="1305517377",realm="did.voip.les.net",nonce="038d0c54",uri="sip:17278085703@did.voip.les.net",response="14412e0d5a50c4954c8bd760bf0a63f1",opaque="",algorithm=MD5

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Received from 65.35.198.95:60820 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

    SIP/2.0 200 OK

    Via: SIP/2.0/UDP 192.168.0.100:62781;rport;branch=z9hG4bK49956

    To: "Larry Braziel" <sip:101@65.35.198.95>;tag=1383

    From: <sip:117278085703@65.35.198.95>;tag=4058

    Call-ID: 1184571550-848-WITSERVER@192.168.0.100

    CSeq: 871 BYE

    User-Agent: NCH Swift Sound Express Talk 2.06

    Content-Length: 0

     

     

    ----------------------------------------------------------------

     

    04:21:35 UDP Packet Received from 64.34.176.212:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

    SIP/2.0 200 OK

    Via: SIP/2.0/UDP 192.168.0.100:62781;branch=z9hG4bK48956;received=65.35.198.95;rport=62781

    From: "Larry Braziel" <sip:1305517377@did.voip.les.net>;tag=4057

    To: <sip:17278085703@did.voip.les.net>;tag=as0d82e348

    Call-ID: 1184573455-956-WITSERVER@192.168.0.100

    CSeq: 873 BYE

    User-Agent: LES.NET.VoIP

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

    Contact: <sip:17278085703@64.34.176.212>

    Content-Length: 0

    X-Asterisk-HangupCause: Normal Clearing

     

     

     

     

    The 2nd issue that I'm having is that incoming calls are not working. When a calls comes in, I see the following error message in the Axon dialog screen:

     

    4:03:04 Incoming call failed

    04:03:04 Unable to find any lines with the ID "7274707622" or extensions with the ID "7278085703".

     

     

    So, it's stating that it can not find any lines with the ID 7274707622 or any extensions with my cell # ID 7278085703. I have the lines setup as followed:

     

    Line 1

    -------

    External Line Name ID or Username Proxy Server Ring On Edit Delete

    ----------------------------------------------------------------------------------------------------------------

    7274707622 1305517377 did.voip.les.net 701 Edit Line Delete Line

     

     

     

    Please let me know how I can resolve this as soon as possible. Thank you. I need to get my lines working ASAP, as I have been advertising them.

     

     

    Regards,

    Larry Braziel

    Whitewater IT

    No Audio - Inbound or Outbound

    in Express Talk

    Posted

    Hello, I have setup the PBX System along with the IVR/IVM and I have gotten my calls to connect for outbound and inbound calling. However when the call connects I have NO AUDIO from either side.

     

    I have the following ports open to the following computers on my router:

     

    Phone Server = Computer which is running PBX and IVM.

     

    My PC = My Laptop Computer connected wirelessly through my router.

     

    Port - Computer

    ---

    81 - Phone Server

    82 - Phone Server

    4463-60000 - Phone Server

    5072-5080 - My PC

    9000-9020 - My PC

    6600 - My PC

    4569 - Phone Server

    5004-5082 - Phone Server

    10000-10500 - Phone Server

     

    I'm not sure why the inbound & outbound audio would not be working. Do you have any ideas?

     

    I have opened all of these ports above for the following computers listed and I still have no luck. Any suggestions would be greatly recommended, as I can not get ANY audio at all, however the calls connect prefectly.

     

    Regards,

    Larry

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