rcgw2002

Sorry it took so long in getting back to you on this, been busy. I tested the software end detection with no luck. I recorded a message with no problems. I am kind of stumped on where the issue may be.

The telephone device is the AOpen FM56-PLM, and the selection is Hardware - END OF CALL TONE DETECTION PLAYBACK. Not sure what you are asking on the last question? Do you mean to say create a new OGM and then test it to see if it will pick up?

Yes it does, but when running it through the live setup it fails. I can call the number, here the message and at the end it hangs up. No tone for leaving a message, nothing.

The IVM program plays the greeting, and when it gets to the end, it hangs up. It does not prompt with a tone or records anything. I have ran through all of the suggested settings from NCH, and nothing is working. Any other suggestions would be greatly appreciated.