sara

Hi everybody, I just received my USB 4 port device from NCH. I am considering returning the device today becasue I am currently facing the same problem, many of you have, with transferring calls. When I try to manually transfer a call using my phone, it works like a charm BUT using the IVM, there is no way to make it work. I see numerous threads about this problem with no real good answer. Can anyone help? On my Vonage phone, I just push the flash button, then enter #90XXX-XXX-XXXX (phone number) and it works, Using the IVM software , I get this: 23:59:25 Caller pressed key [1] 23:59:25 Command - Transfer 23:59:25 Dialing: ! 23:59:25 Dialing complete 23:59:25 Dialing: #90XXX-XXX-XXXX 23:59:25 Dialing complete 23:59:25 Dialing complete 23:59:25 Play system prompt: RecordTone 23:59:26 Dialing complete 23:59:26 Transfer complete so drop call can anyone help? thanks Sarah