Jose Ferreira

Hi,

I have been in contact with support and I have received an unexpected reply concerning the resolution of my problem with ExpressBurn not recognizing DVD DL discs. My DVD burn works fine with Nero in Windows enviroment but don't work with ExpressBurn within my Mac. So I have sent to support an error file and they told me that cannot tell me when problem can be resolved and have an answer back which disappointed once I have paid for an software which is not fully operational.  I don't what else to say I am really disappointed.

12 hours ago, djtim1951 said:

on 8/5/2022

I have the same problem and I just purchased  the software in one machine it freezes and wont work in the other one it wont burn the cd double layer and yes my drive supports double layer disk. also I own quite a few of NCH  software and i can believe that I have to go trough all of this because i keep getting messages to purchase a support plan. Why should I buy a support plan when I just bought the program? and is not working in two pc. any suggestions.

thank you 

I recently bought Express Burn and I have a problem burning a data DVD to a Double Layer disc Express Burn only recognizes 4.7 GB and not 8.5 GB. Express Burn is an expensive program and I didn't expect to have such a problem. Please let me know what to do to resolve this situation. In addition, the recorder supports all types of Blu-Ray DVD and CD formats in all versions