solved Mp4 audio not loading/playing in videopad

[alarson1807]

I have a strange issue. I recently added an external microphone to my GoPro Hero 7. The files are saved as .mp4 and I can hear the audio just fine when playing through VLC or windows native player but when I load them into Videopad and drop them on the timeline I hear no audio, even at parts that I see an audio wavelength (although most of these clips the wavelength is a solid or steady bar, but some of them even show parts of varying lengths and those don't play either).

The odd thing is, this only happens on about 30 videos I recorded with the external Microphone... Then all the sudden the audio from the Microphone plays fine in Videopad.

I tried to remove them, delete the cache, close Videopad, reopen, reimport and still same issue.

When I look at the properties of both a working clip, and a non-working one they both show there is 2 audio channels but I can't find anywhere to tell me which one is playing. 

What is going on can anyone help me please?

[borate]

What version of Videopad is being used?

Let's have a look at a few files that don't play.  Upload them to a free server such as Ms OneDrive or Google Drive.  Get a shareable link and post it here.

[alarson1807]

@borate - Thank you for quick reply. I am using the most recent version I believe. VideoPad Professional v8.0

Here are two files that when I load into Windows Movies/TV app play the audio just fine, but I cannot get them to play when loaded into Videopad.

https://drive.google.com/file/d/1BcfBgBM4WjRdsaTbibJGY4tS3dlwKwkU/view?usp=sharing

https://drive.google.com/file/d/1Ov6YdfMquAgKPQ1-jrl6HOs1B-9vnQIh/view?usp=sharing

One of those files will play audio for the first second of the clip before stopping. The other doesn't play any at all.

[borate]

Using this version, they play just fine here.  Can spot no irregularities.

Two things to try...    Under OPTIONS | DISK tab Clear Unused Cache Files.

If no joy,  shut down Videopad and delete all the files in these folders...

"C:\Users\<your name>\AppData\Roaming\NCH Software\Components"

"C:\Program Files (x86)\NCH Software\Components"

Reinstall Videopad.

[alarson1807]

19 hours ago, borate said:

Using this version, they play just fine here.  Can spot no irregularities.

Two things to try...

Thank you so much. It appears this has worked. I am going to reload my old project and make sure they all work but I tested 1 file and it seemed to be fine.

You guys are the best ❤️