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SillyGirl

Call hang up

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Hi, Guys my description pretty much says it all really, i've a complex sequence of ogms and am testing my ivm setup in the call similator but on one particular ogm it goes to a polite hang up rather than the next ogm in the sequence, i've tried re doing this ogm and the following one to no avail, tried attaching the message as an mp3 rather than loading it the regular way, not sure what the problem is but I do know its starting to become irritating!! I can't go live with my service until this is sorted or the'll be Hell to pay! any ideas anyone? Thanks in advance guys :rolleyes:

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Hola mi nombre es marcel y tengo un problema con el IVM de la empresa donde hago las practicas, el problema es el siguiente: mi central tiene habilitada 4 lineas de telefono, las mismas que las atiende IVM, el menu del IVM apunta hacia la ext 198 que es la del call atendent, pero cuando en una extension se recibe una llamada y estan hablando, y llaman a otro numero de la empresa que tambien lo manipula IVM, el OMG se escucha en la conversacion de la otra linea que esta dialogando y por ultimo termina cortando la llamada, quisiera saber el porque de este comportamiento del IVM ya que si una extension esta con una llamada deberia salir como una llamada en espera y no meterse el OMG en la otra linea que estan hablando, si alguien puede ayudarme le agradeceria de corazon, gracias de antemano.

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