Peter J

Hi Borate, 1) Yep, downloaded suggested alternative software (VideoPad v7.51) and had the same 2 problems using my current Surface 3 Model 1873 (Serial# 040309593657). 2) Downloaded VP to another computer in my household: The software works fine (Saves Project AND Exports Sequences). Surely this confirms a hardware issue? I re-uploaded that demo I previously sent you (Thurs 3rd Sept) in case NCH developers need to view the problem. Here is the new link: https://drive.google.com/file/d/1Aq096oY1tDEZU3g7mXWS-ooqeG51TaUy/view?usp=sharing I am going to send our correspondence string to Microsoft so they have the link to the demo showing the problem and can also see that NCH has made a fair attempt at resolving the issue. PJ

Hi Borate, chkdsk did not find any errors as far as I can tell, the Microsoft Technician did some tests both remotely and via me but it came back somewhat inconclusive. The only clear outcome was that the two problems (saving the project and exporting the sequence) remained in error after all tests. VideoPad remains unusable after two long sessions with MS Support Technicians, unusable after numerous correspondence with NCH Software (including payment of a technical support premium). Time wasted at this end now goes beyond hours into days. I also missed a task deadline associated with my employer. Colleagues with that employer (University of Technology Sydney) are also interested in the outcome of all this, because any trialing of video editing software feeds back into consideration of software purchases at the institutional level. As a semi-retired casual employee, I am carrying all the costs (both time and cash) with this current issue. At this stage Microsoft is considering replacement of my quite new Microsoft Surface Laptop 3, possibly with a Surface 4. Any upgrade of hardware will require me (personally, not UTS) to pay the difference. But I will probably go with that option if MS agrees to it. I think this wicked problem is the fault of no one, as far as I can tell everyone is trying to help. I just wish the problem could be resolved soon, and permanently. I do need to clarify with you (NCH Software) that a transfer of my current VideoPad license registration (4883525-uvullbrt) from the old hardware to proposed new hardware has your support? Regards, Peter J (Australia)

I have been looking into this more since my last message - I agree with you, I think it is a hardware problem. ..... back to Microsoft now.... (again). Peter

1) Change path to simple destination: NOT working. 2) Fully uninstalled VideoPad with the tool suggested then re-installed VideoPad 8.77 (we did this back in August too - it worked then). But NOT working this time. Do you want remote control of my computer to see for yourself? PJ

Hi Borat, Yep, followed those steps. No Go. Have a look at this shared link in my Google Drive to see what I do: https://drive.google.com/file/d/1gzMV_XzNuDpkt0xHLpoQ-NU9xNbeYWbp/view?usp=sharing There are 2 problems, a) Saving the project; b) Exporting the video Both demonstrated in the shared link. Hear from you soon, Peter

Yep, that's the template I see: Click SAVE and I get path-name then "File not found. Check the filename and try again". When I attempt Export a sequence I get "Failed: The specified folder cannot be written to: Sequence 1.mp4 (1920x1080 @ 45.00 FPS)". In regards to hardware checks: I had an hour session with Microsoft Technical Support today who remotely accessed my Microsoft Surface (new in January 2020 and the same machine used for full period of ownership of VideoPad). They concluded that there are no hardware issues and that it is a VideoPad Software issue. Yes, I have downloaded the latest version of VideoPad (v.8.77) and the same issues are occurring. I sincerely hope my paid technical support to NCH Software will sort this out soon (I have lost almost 2 days of work). PJ

That's what I was hoping .... this working > not working > working > not working is driving me insane. Is there a likely link between the inability to save the project and inability to export it? Neither working at the moment ...... PJ

Hi Borate, I have been editing video sequences and exporting them successfully today. I started a new project but am not able to save the project ("File not found") or export the sequence ("The specified folder cannot be written to"). I have no idea what the problem is, especially when all was working well earlier today. Any suggestions? BTW - I am using Licensed VideoPad Professional v8.74. Complete re-boot and establishing the sequence again from scratch does not help.... (still trying to fix the export problem above) Peter (Australia)

Hi Borate, I installed the uninstall tool, uninstalled VP, then re-Installed (v8.740), ran a test sequence and saved to my PC as mp4 .... YES !! it worked!!. Hope the fix is permanent. Thanks for you help today Borate, NCH should increase your salary. Cheers, Peter J

Hi Borate. I really appreciate your quick replies (it has stopped me from dumping VideoPan and moving to another video editor program). The steps you gave me are the steps I have been using, unfortunately the problem remains - just get the message saying the destination and file name cannot be found on my PC. But I can save to Google Drive (then can save to my PC) I need to save directly to my PC (I do a lot of off-line work). Any ideas on what I am doing wrong? Peter

Just uploaded the latest version (8.74) by the link you gave me. I still get the same message: File not found check the filename and try again. I must be doing something very silly? PJ

Hi Borate, I have ongoing problems saving my video files. Sometimes I can save sequences as MP4 files to my PC, sometimes not. Sometimes I can save to Google Drive, but not to my PC. I have not been able to save Projects (vpj files) at all. The common default message I get is 'file cannot be found'. The working-not-working then working again seems very odd. I have VideoPad Professional v 8.67 which I purchased from NCH just recently. How can I get consistent export capability? Peter J