On 22 April I logged a support ticket describing that SoundTap wasn't working and gave all relevant detail.
On 5 May I received this reply "We apologize for the delay in responding to your support request – we have had a high volume of inquiries recently. If you still need support please reply to this email without changing the subject line so that we can re-open your ticket and provide you with assistance as soon as possible." They can RE-OPEN the ticket? Why did they close it? I asked them to re-open it.
On 21 May I received an e-mail asking me to uninstall and re-install. I explained that after a month's wait I'd given up and found an alternative product. I also expressed my disappointment at the very lengthy delay and that so many people had reported the product not working - why release a product that has serious flaws? It demonstrates poor coding and poor testing.
Also on 21 May I added a reply here advising readers to use the alternative product that I had found.
Today (1 June) I received an apology and "We totally understand how you feel. Rest assured we are always working to improve our products." That's nice isn't it? Also today I returned to this forum and noticed that my reply of 21 May had been REMOVED! My post that listed a product that I found worked perfectly had been censored. Good grief. Let's hope this post remains and isn't censored.