On 22 April I logged a support ticket describing that SoundTap wasn't working and gave all relevant detail.
On 5 May I received this reply "We apologize for the delay in responding to your support request – we have had a high volume of inquiries recently. If you still need support please reply to this email without changing the subject line so that we can re-open your ticket and provide you with assistance as soon as possible." They can RE-OPEN the ticket? Why did they close it? I asked them to re-open it.
On 21 May I received an e-mail asking me to uninstall and re-install. I explai