Major Problems exporting

[Wifger]

When I export an mp4 video in 1080p with 29.97 fps two things have happened. First the export crashes and I receive a "Videopad has experienced an abnormal exception." Sometimes the video exports but there is a major drop in resolution. It still playes 16:9 but the the pixle quality is unacceptable. Alternatively I have tried to export in the default 1080p youtube setting via an "avi." file. This exports just fine but only exports 1.5 minutes of a roughly 3 minute video. I'm using Videopad 4.11 and have reinstalled it multiple times. I also tried version 4.10 but have receive the same errors. My operating system is Windows 8.1. I have checked my graphics drivers and made sure my system is up to date. Hardware should be more that sufficient on my computer. And it's can't be a corrupted video file too becuase I copied the video file and exported it just fine on a second laptop running Videopad 4.10 on windows 7.

[c_major]

Hi,

 

Are other projects have the same problem on the computer or only that project? Are the project's sequence preview OK?

[Wifger]

I have not tried exporting other projects so far but will test that shortly with past work I have made. As far as sequence previews they all behave normally playing the full video in its entirety with no problems.

[c_major]

Since the problem was not reproducible on other computers, would you mind run a diagnostic build so we can capture the trace log for diagnostic?

 

If yes please PM me your e-mail address and I'll send you a diagnostic build.

[Wifger]

Update I tried exporting a separate file as an 1080p mp4 at 29.85 fps and the same pixelation/drop in quality occurred, though it did export in its entirety.

[c_major]

For quality issue please try X264 (encoder settings). We just found the default setting for MPEG codec was in really low quality - we'll change that in the next version.