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#1 Dog Lover

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Posted 25 August 2011 - 08:13 PM

I have downloaded four Public Domain files (each movement) of Schubert Symphony No. 3.  When I play in in my Windows Media Player it plays without a problem.  However, when I load it into Express Burn 4.26 All I get is a burst of static then nothing.  This is the only download with which I have had this problem.  How can I get this fixed?

#2 N_C_H_DS

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Posted 25 August 2011 - 11:00 PM

View PostDog Lover, on 25 August 2011 - 08:13 PM, said:

I have downloaded four Public Domain files (each movement) of Schubert Symphony No. 3.  When I play in in my Windows Media Player it plays without a problem.  However, when I load it into Express Burn 4.26 All I get is a burst of static then nothing.  This is the only download with which I have had this problem.  How can I get this fixed?

Hi,

Recently we released 4.42.  Can you try this version and let us know the results?

#3 Dog Lover

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Posted 27 August 2011 - 04:57 PM

It has apparently worked.  Will I need an additional activation code or will my purchase of 4.26 suffice?

#4 N_C_H_DS

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Posted 08 September 2011 - 07:33 PM

View PostDog Lover, on 27 August 2011 - 04:57 PM, said:

It has apparently worked.  Will I need an additional activation code or will my purchase of 4.26 suffice?

It should suffice.  If not, please contact the support link at the top of this page.