olito Posted August 30, 2008 Share Posted August 30, 2008 Hi, We have been using IVM for a couple of years now and now we would like to use the automatic "ON/OFF". That is, the answering maschine should reply evening and night time (example: 18:00 - 08:00) and during lunchtime (example 13:00 - 14:00). And - of course - during weekends. How can that be done? Thank you in advance. Link to comment Share on other sites More sharing options...
pythonpoole Posted August 30, 2008 Share Posted August 30, 2008 Since the auto-hours option does not support multiple answer/no answer times per day, the best way to do this is to create a new OGM for each time-check. OGMs have an option to do a time-validity-check on the call and decide where to send the call based on a single time condition. What you want to do is to set-up a chain of OGMs in this format: OGM checks if time is between 18:00 and 08:00, if so send to voice mail, if not send to OGM 2. OGM 2 checks if time is between 13:00 and 14:00, if so send to voice mail, if not send to OGM 3. OGM 3 checks if it is Saturday or Sunday, if so send to voice mail, if not send to OGM with main menu / forward call to agent. Link to comment Share on other sites More sharing options...
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