My foot pedal isn't broken, but it's not working

[shyla]

I have 2 laptops. On the one I have the older version of Express Scribe with Windows XP-- it works good with the pedal I have (VPR-2006-018), no problems.

 

But when I use this same pedal on my new laptop with Windows Vista plus the the new updated version of Express Scribe, it is not working properly. The fast forward pedal actually goes backward, the rewind pedal goes forward, and the play-pause pedal will not pause, rather it interrupt/stops and then continues on through the dictation. I have tried reinstalling the program and the pedal several times, then turning off the computer, and restarting. It's still continuing to malfunction.

 

What should I try next? Are there some more updates I need to install? Is there something I need to configure differently? I tried troubleshooting with the Express Scribe pedal tests, but nothing has changed. It hasn't helped.

 

Please help

 

Thanks!

[alibal]

I have 2 laptops. On the one I have the older version of Express Scribe with Windows XP-- it works good with the pedal I have (VPR-2006-018), no problems.

 

But when I use this same pedal on my new laptop with Windows Vista plus the the new updated version of Express Scribe, it is not working properly. The fast forward pedal actually goes backward, the rewind pedal goes forward, and the play-pause pedal will not pause, rather it interrupt/stops and then continues on through the dictation. I have tried reinstalling the program and the pedal several times, then turning off the computer, and restarting. It's still continuing to malfunction.

 

What should I try next? Are there some more updates I need to install? Is there something I need to configure differently? I tried troubleshooting with the Express Scribe pedal tests, but nothing has changed. It hasn't helped.

 

Please help

 

Thanks!

 

You have probably done this but just in case: Settings, pedal and hotkey and take it from there. Choose your pedal type and other settings and run the pedal wizard.

Good luck!