Fails: Registering Callcentric Account

[baal_2000]

Hi

I am trying to setup the IVM Answering Attendant VOIP application to receive calls from a Callcentric acoount.

I entered correct username, password, and callcentric's SIP server but receive error messages about Incorrect Authentication when registering the number.

 

The Express Talk phone registers itself correctly in 100% cases with the same settings.

 

What can be the reason?

thanks.

 

 

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Logs:

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14:58:34 UDP Packet Received from 204.11.192.22:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 407 Proxy Authentication Required

v: SIP/2.0/UDP 216.191.158.46:63768;rport=63768;branch=z9hG4bK12560

f: <sip:xxxxxxxxx10@callcentric.com>;tag=655

t: <sip:xxxxxxxxx10@callcentric.com>

i: 1190055513-2560-VMWAREXP@192.168.2.102

CSeq: 2 REGISTER

Proxy-Authenticate: Digest realm="callcentric.com", domain="sip:callcentric.com", nonce="bd014ab8a9067832bfd8dcc47952261d", opaque="", stale=TRUE, algorithm=MD5

l: 0

 

 

----------------------------------------------------------------

 

14:58:34 UDP Packet Sent to 204.11.192.22:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

REGISTER sip:callcentric.com SIP/2.0

Via: SIP/2.0/UDP 216.191.158.46:63768;rport;branch=z9hG4bK32560

Max-Forwards: 20

To: <sip:xxxxxxxxx10@callcentric.com>

From: <sip:xxxxxxxxx10@callcentric.com>;tag=655

Call-ID: 1190055513-2560-VMWAREXP@192.168.2.102

CSeq: 3 REGISTER

Contact: <sip:xxxxxxxxx10@216.191.158.46:63768>;expires=3600;q=0.20

Proxy-Authorization: Digest username="xxxxxxxxx10",realm="callcentric.com",nonce="bd014ab8a9067832bfd8dcc47952261d",uri="sip:callcentric.com",response="d14f30b49ead6aadf0426ffd20b8edd4",opaque="",algorithm=MD5

User-Agent: NCH Swift Sound IVM Answering Attendant 4.03

Content-Length: 0

 

 

----------------------------------------------------------------

 

14:58:34 UDP Packet Received from 204.11.192.22:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 403 Incorrect Authentication

v: SIP/2.0/UDP 216.191.158.46:63768;rport=63768;branch=z9hG4bK32560

f: <sip:xxxxxxxxx10@callcentric.com>;tag=655

t: <sip:xxxxxxxxx10@callcentric.com>

i: 1190055513-2560-VMWAREXP@192.168.2.102

CSeq: 3 REGISTER

l: 0

[pythonpoole]

Please double check your account information and password. If you are positive it is correct, make sure "use authentication username" is off.

 

I have had a CallCentric account in the past, and apart from the bad audio quality and delays (why I canceled the service), I did not experience any other problems using it with IVM or Axon.