Unable to run exe file

[jorgecp]

Hello guys,

 

I am considering purchase IVM, but first I must fix an important problem. Maybe you can help me, please. I need IVM to do the next:

 

1. Answer calls and give caller an OGM message with 3 options. The caller press a key (1 to 3).

2. Each key goes to another OGM which has the only goal to run an exe file (winvnc4.exe -connect host:port) ...

3. Those exe files gets vnc conection to a remote vnc server...

 

I have tried my own IVR and it works fine with the call simulator, but when I try it with a real call, it doesn't work. But there is something extrange, because I can see in the IVM "log" window that IVM detects that the caller has pressed "1" key, and the logs "says" IVM run the desired exe file, but really nothing happens, vnc does not run the exe, so nor connects to any vnc server...

 

Can anyone give me some ideas to fix it?

 

Thank you in advance. Regards

[giovanni]

hello Jorge, I hade several problems with IVM bugs. For the exe file i experimented something related to the autentication in the settings menu. i use xp, maybe this is not with others OS.

 

Any way, i had the same problem like you and at the end I renunced to call an external exe file and I written a record in a database, by using sql plugin and I got the external action, by continuosly monitoring datas in the db and by creating external software ti perform the actions.

 

 

Hello guys,

 

I am considering purchase IVM, but first I must fix an important problem. Maybe you can help me, please. I need IVM to do the next:

 

1. Answer calls and give caller an OGM message with 3 options. The caller press a key (1 to 3).

2. Each key goes to another OGM which has the only goal to run an exe file (winvnc4.exe -connect host:port) ...

3. Those exe files gets vnc conection to a remote vnc server...

 

I have tried my own IVR and it works fine with the call simulator, but when I try it with a real call, it doesn't work. But there is something extrange, because I can see in the IVM "log" window that IVM detects that the caller has pressed "1" key, and the logs "says" IVM run the desired exe file, but really nothing happens, vnc does not run the exe, so nor connects to any vnc server...

 

Can anyone give me some ideas to fix it?

 

Thank you in advance. Regards