glen226 Posted July 8, 2006 Share Posted July 8, 2006 Hey When IVM answers calls (I'm using a VOIP account) it does not detect any audio from the caller, including DTMF tones. So, for example, when a user tries to leave a voicemail, IVM hangs up and says there was no audio detected... The thing is, I can't figure out what an earth is causing this problem. I've used the same VOIP settings in ExpressTalk, and this application has no problems detecting audio from callers, so I don't think the VOIP settings are the root of the problem. Any ideas? Thanks a lot Glen Link to comment Share on other sites More sharing options...
zhred Posted August 4, 2006 Share Posted August 4, 2006 check your codecs. i've experience the same. it turned out that the codec i was using is not supported by IVM. Link to comment Share on other sites More sharing options...
JABarrett Posted August 11, 2006 Share Posted August 11, 2006 I used to have this problem myself - I believe the answer for me was the SIP port setting and making sure the firewall has enough open ports above 8000 to cater to everything. I found that when I had axon, express talk and IVM running on the same SIP port as each other it would ring through, but it wouldn't have the vocal connectivity - maybe try giving different SIP port numbers a go, and make sure that all ports are opened up on any firewalls. Link to comment Share on other sites More sharing options...
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