Problem with Despatch?

[psaxelby]

Hi,

 

We've been using this software for a couple of days and find it very, very good.

 

One thing I can't figure out though is: Having created a Word template file (.dot), and having set that to be the default base for new documents, I click the little new document icon, Scribe creates a new document (.doc), names it according to the audio file name, I transcribe the audio then click 'Dispatch'.

 

This is where I get the only problem I have found with this software. The file that Scribe attaches to the email is the template (.dot), NOT the .doc file that it created, saved, & which I type into. So I have to open the attachments list, remove the template file, add the .doc file, then send it.

 

From everything I've been able to find out about this part of the process Scribe should attach the doc file not the dot it's based on.

 

Can anyone tell me why it might be doing this please?

 

 

Many thanks

 

Paul.

 

P.S. - Sorry for typo in title...