antoninus Posted August 31, 2009 Share Posted August 31, 2009 Well, has anyone else been conned by the sneaky "get out of a refund" clause. The demo worked and when I paid for the full version it suddenly wouldn't save in "m4a". It did it fine with the demo which is why I purchased it. What a con. I now get, "unable to create file "name.m4a" for saving. And you can't get free help it seems. How convenient for them. Link to comment Share on other sites More sharing options...
EricC Posted September 7, 2009 Share Posted September 7, 2009 I'm a newbie, so what I say may be off-the-wall. I just bought the Master edition last week. I had the trial version installed first, but never saved to M4A. After reading your post, I tried to save to M4A format, and it worked fine. First the "install on demand" dialog box flashed across the screen then the options appeared and as I write this the file is being saved (it's done now). Maybe something else is wrong. I agree that the no-support-unless-you-pay-extra-for-it is a negative thing (at least 30 days to help you get up and running would be nice), but I don't think the developer of the software conned you. I hope you can find a way around it. Maybe you could give some more specs -- are you on a Mac or Win machine? When you do other formats do you get the "install on demand" box? (Not all install on demand, but FLAC does and M4A and probably others -- I didn't try them all). Hope this helps. Link to comment Share on other sites More sharing options...
Guest nchaj Posted September 7, 2009 Share Posted September 7, 2009 Support is always available and free, however free support is prioritised after paid support customers, this is stated on the screens when you submit a ticket. Antoninus, The conversion to m4a, did you try this conversion with the exact same file in both cases? Ive seen instances before where a file is converted, then a completely different file is tried without success. Therefore the conversion to m4a works, its the initial file that is the problem. Link to comment Share on other sites More sharing options...
EricC Posted September 7, 2009 Share Posted September 7, 2009 Support is always available and free, however free support is prioritised after paid support customers Thanks for clarifying this! Sorry I misrepresented your service! Link to comment Share on other sites More sharing options...
Guest nchaj Posted September 7, 2009 Share Posted September 7, 2009 No probs, there are just a few hoops to jump before you can submit a ticket and people often think that we are saying you have to pay. What we are trying to achieve is to make people look for the answers before submitting a ticket. Its a common complaint. Link to comment Share on other sites More sharing options...
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