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PeterK

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    After upgrading to V11.38 (using vpsetup.exe) - sound distortion on videos that previously worked OK

    in VideoPad

    Posted

    Borate, thanks for getting back to me.

    In videopad, I did check for upgrade and was directed to the page - https://www.nchsoftware.com/videopad/versions.html

    The windows installation file https://www.nch.com.au/components/vpsetup.exe was downloaded.  Running this performs the upgrade.

     Directory of C:\Users\petak\Downloads

    02/04/2022  16:13         6,890,472 videopad-11-38-2022-03-29-64bitpaid.exe
    03/04/2022  09:06         6,890,472 videopadsetup64.exe
    03/04/2022  09:10         5,817,832 vpsetup.exe

    The first two files, the one you used and the one I found, both seem the same. Whereas vpsetup.exe seems different.

    Rolling back to v10.47 and re-upgrading using vpsetup.exe does not reproduce the issue now. The sound works OK. 

    In the investigation I also did a v10.47->v11.34->v11.38, so the rollback was two steps before I re-ran the upgrade. Maybe this affected something.

    I'll check next time I upgrade.

     

    Thanks.

    After upgrading to V11.38 (using vpsetup.exe) - sound distortion on videos that previously worked OK

    in VideoPad

    Posted

    Previously using v10.47 of videopad and I had created a video from screen captures and mobile phone footage.  The sound was fine.

    After upgrade to v11.38 [ ABOUT:Videopad v11.38 64bit Mar 28 2022 18:26:49 ] the sound was distorted.  Initially I down graded to v10.47 and all worked again.

    Check in the community there were issues previous fixed by: -

    1.  v10.84, open OPTIONS | MEDIA tab and UNcheck the box that reads:  Automatically normalize audio volume of external audio/video files.
    2. Close VP.
    3. Relaunch VP.

    This did not help.

    I downloaded and installed an older version - V11.34 and this did not cause issues with the sound.

    Rather than use vpsetup.exe ..  I downloaded and installed the file from the oldversions.

    videopad-11-38-2022-03-29-64bitpaid.exe  [ ABOUT: Videopad v11.38 64bit Mar 28 2022 18:42:58 ]

    This file states a different time to the software installed using vpsetup.exe.

    Loaded from...
    http://www.oldversiondownload.com/oldversions/videopad-11-38-2022-03-29-64bitpaid.exe

    Note: Date 2022-03-29 on file . Not 28th as in 'About' menu.

    The sound on the video is now working as before.
     

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