greetings guys. I know it can be frustrating but I have always found NCH to be incredibly decent peeps. I bought their Debut and Video Pad and worth every cent. Was using Adobe After Effects and Premiere and just found that Video Pad could bang out things most of what I need otherwise using Divinci Resolve and bailed out of Adobe but I digress. Debut is amazing and I like to support companies that work hard. I mean, look at all the products NCH offers. Sure I can use Audacity or something but they create very powerful yet simple tools.
When I bought the products back in dec 2019 I carefully read what they wrote and it was something like "you get free upgrades for 6 months" something to that effect. Debut version 5.68 so even if I tried to manually upgrade to version 6.x I would take pause and investigate first. So on one hand that was there and told to on, on the other hand I understand your frustration cuz the Upgrade Now kinda button is sitting there.
Send them an support ticket or talk to billing and I doubt you will be let down. They survive on happy customers and word-of-mouth.
Recently I reached out to NCH about versions and was given a link to prior release downloads.
Also never delete the email with your serial number and REGISTRATION CODE sent to you. Or print it and put it in a safe.
BS "upgrade" policy by NCH
in Express Invoice
Posted
greetings guys. I know it can be frustrating but I have always found NCH to be incredibly decent peeps. I bought their Debut and Video Pad and worth every cent. Was using Adobe After Effects and Premiere and just found that Video Pad could bang out things most of what I need otherwise using Divinci Resolve and bailed out of Adobe but I digress. Debut is amazing and I like to support companies that work hard. I mean, look at all the products NCH offers. Sure I can use Audacity or something but they create very powerful yet simple tools.
When I bought the products back in dec 2019 I carefully read what they wrote and it was something like "you get free upgrades for 6 months" something to that effect. Debut version 5.68 so even if I tried to manually upgrade to version 6.x I would take pause and investigate first. So on one hand that was there and told to on, on the other hand I understand your frustration cuz the Upgrade Now kinda button is sitting there.
Send them an support ticket or talk to billing and I doubt you will be let down. They survive on happy customers and word-of-mouth.
Recently I reached out to NCH about versions and was given a link to prior release downloads.
Also never delete the email with your serial number and REGISTRATION CODE sent to you. Or print it and put it in a safe.
-drew