Bob-1

Good afternoon Einstein,

When I first purchased videopad, wavepad was included. Was that just a free trial requiring another $99.00 purchase?

Bob-1

Thank you so much for your assistance in resolving this issue !!

Bob

Please give us a heads-up when the VideoPad software is ready for download in the Microsoft Store if you can.

Thanks

Bob-1

I did not get my paid version via the Microsoft Store. I purchased it from NCH Software online. My business relies heavily upon the ability to export and post video files.

-0-0-

Sorry, I'm in error. My receipt does show that my purchase was done via Microsoft.

-0-0-

My browser just launched on its own with a file to download called ffmpeg23x64.exe. Was this somehow sent by NCH Software or some inherent feature of the VideoPad software I was instructed to download?

Thanks. I just installed the free version of VideoPad you referenced in your response and it seems to be working properly. Will this free version expire at some point? What are the limitations when using this version? What is the process of getting the bug fix for my paid version?

When attempting to add an MP4 file into a new project that I created using the paid version of VideoPad (version 10.17), I get the following error:

Error Loading Clip File(s)

The following files could not be added:

Failed to load file.