PierreDC

43 minutes ago, Chris75 said:

If you purchased on February 2020, then you may reinstall the program from this link 

• http://www.oldversiondownload.com/oldversions/debut-6-38-2020-07-31.exe

If you have further issues with the installation, or registration of the program you may want to contact the NCH Software support team through this link https://www.nch.com.au/support/supportcontact.html

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Hello Chris 75,

Thanks for your help! 

The reinstallation has not solved the problem, but the helpdesk gave me a link to a diagnostic version that I have installed. The diagnostic file that was generated will now be examined to find a solution for my problem.

So, I am waiting now on the answer.

Kind regards,

Pierre

Are you sure that you can uninstall the program and reinstall it later without having to buy it again? 

I bougth Debut Video Capture Pro Edition version 6.02. In the instructions is noted : the license serial number cannot be used again!

I have the same tecnical problem, "black screen", when I want to capture the screen, I would like to reinstall the program but I am afraid to do it.

Thanks in advance for your help.