gerrygavigan

weird, it seemed to be a player problem, thank you for your patience

weird, I use VLC and can hear nothing. So if I upload the "test project" to our YouTube channel all will be well?

I can hear the audio on files that haven't been through VP (the last part of my original post) but the exported product is silent

Having deleted everything in components as suggested there problem persists

mp3el2 directory remained empty after new components were downloaded

oops, sorry

https://drive.google.com/drive/folders/1pyJ0FZBozffR67tHXv9KabjefwcnXEtJ?usp=sharing

and here's the exported file

https://drive.google.com/file/d/1rcJPpcmLiRe_XtLMcfLDpIWHzTjfHdHU/view?usp=sharing

will also delete everything in components

I had version 8.35 and suffered exactly the same video but no audio on export problem. It also came from nowhere.

To be clear, without any intervention from me VideoPad was fine but suddenly stopped exporting with audio.

I upgraded to 8.39 to no effect

I then found a forum link from 2018 suggesting the culprit was a component not VideoPad

http://nch.invisionzone.com/topic/25910-mp4-with-no-audio/?tab=comments#comment-64943

specifically a reply by C-Major on 18 May 2018

We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. It happens to users installed VideoPad in these few days.

We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export.

The component can be in one of these file path: 

• C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe
• C:\Program Files (x86)\NCH Software\Components\aacenc3\aacenc3.exe

Deleting aacenc3.exe does result in another copy being downloaded but there is still no audio on export.

The project was simply knitting three files (two without audio, one with) together with transition , text and a photo.

To eliminate other causes I loaded the single core file (video/audio) and exported it. The exported file had no audio

Help and advice, please