StuartBale

Got this in answer to a question of do they have a predicted time:

"We apologize for the inconvenience this may cause but we do not have an estimate when the issue may be addressed, also, once the newer version with the fix is available we will check on your license situation to accommodate you properly.  As soon as we have an update to share with you we will notify you by email.

Please let us know if there is anything else that we can assist you with. "

On 17/11/2017 at 10:53 PM, Bolasz said:

Stuart,

Could you please report it as a separate incident? They check whether there is a licence attached to the person making the enquiry, which of  course there is not in my case. 

My case reference is [TK-BYT30000001-ED1] [#ZPQ-71466-463], hopefully this will save you jumping through the same hoops again as I did.

Please keep us updated in this thread.

I have reported this as a separate incident but dont hold out much hope for a quick fix. I have submitted Trace files but they have yet to give an indication of timescale to fix this, merely that they have sent the trace files to the software department - will keep you posted

10 hours ago, Bolasz said:

Stuart,

I have tried v5 myself as well but no luck.

I am fairly certain, the issue has to do with High Sierra and/or the new underlying filesystem.

I have contacted NCH support. After a few emails back and fort, they have sent me a development version of the application that has built in logging. I have run it and sent back the logs. This was nearly a month ago but I have not heard from them since, despite chasing them a couple of times.

I am using the free version so I am really low on their priority list. Are you using the free or the paid for version?

I am a paying customer - please feel free to reference me or let me know who you spoke to. I need this sorting or I'll have to switch...

Just updated to version 5 and its exactly the same issue... Really annoying as it slows invoice creation...

Hi

I've also recently upgraded to High Sierra and have the exact same issue. Items seem to be listed in the order the item was created not alphabetically when viewing them during the creation of an invoice. Never had this before. Using 4.39