VoiceofReason

Still didn't work.  I am going to try to re-download the software to see if that works.  

Software is registered.  I am loading the individual file but will try to drag and drop it or do, the right click to load.  I will follow up with results later (I am at my day job right now).  Thanks for your reply.

Does it make a difference when trying to load an OGG file into ExpresScribe to transcribe?  I recently had to purchase a new computer that has Windows 10 and had to re-download ExpressScribe.  I entered my registration key and was notified that the key was for an older version, so I had to purchase the newer one.  When required to download the OGG.exe component with my previous computer and older version of Windows, it worked perfectly.  I am not sure if the issue is With Windows 10 or the updated ExpressScribe software when trying to load an OGG file, which I am required to do as administrator, due to the type of transcription I perform.  After downloading a zipped file of my work, I must run a script to extract the files, which also disables the internet (intentionally) when those files are extracted.  I also get a message that Microsoft cannot open the app or something to that effect, with the "Built-in Administrator" account and to choose another account, while a notification from ExpressScribe indicates a video file is loading.  I have to close the message Microsoft message, which stops any further activity in ExpresScribe and then I get a notification from ExpressScribe to go to the site to download yet another component ffpmg.exe or something, which gives me WavePad Sound editor.  I can convert the OGG to MP3 but the issue is the files are multi-channel recordings (court) and I cannot adjust the channels to hear them clearly.  

I am missing out on so much money right now as these files are paying $58.62 per audio hour and there are sometimes rush jobs that are paying $80.00 an audio hour.

Any insight?

Thanks and sorry for the novel