leicsgirl

I am still have a problem with inaudible recordings so I cannot transcribe.  The transcriptions come to me by MP3.  I am not computer savvy .  

I have used the Express Scribe Professional version 5.35 since 2016 and have never had a problem.  I don't know whether it is a problem with the software or the footpedal. 

Can anyone please help.  It may be that I need an update but when I try to instal it, I get a message saying "Do I really want to to do this.  If so save the old version".  Then I am lost.

Express Scribe Software

I am having trouble transcribing because of problems hearing the dictation which is send to me via MP3 by e-mail.  I have used the software for about two years or so and this problem  has only arisen in the last couple of weeks.  I have downloaded the Special Audio processed for background noise and enhanced volume but they don't seem to have improved the software.  

Any suggestions anyone.  I am not particularly savvy about these things so a response in a form suitable for a "dummy" would be appreciated.

I have been using the software on an almost daily basis. I was using it earlier on today and everything was fine. I had a 5 minute break and when I came back I had the following error message

"Please check that your audio hardware is functioning correctly and that Options-Playback-Sound Device has been correctly configured.

Don't have a clue what this means. It just stopped working after a 5 minute break after weeks/months of working perfectly well.

Can anyone help.