rdave

Thanks for the comment Mike, I won't be able to try on site for a couple of days. I did try logging onto the conosole session (mstsc /v:server_name /console) via Remote Desktop and that didnt' make a difference. Since I have configured IVM to run as a service, I also tried calling the modem extension while logged off (hadn't tried that yet) and it didn't make a difference. After logging back on, I confirmed in the logs that the call was detected as above but left "unanswered".

I also tried to force the modem to pick up using AT commands which works, but circumvents the IVM software and the modem tries to initiate a data session so I am still working on this. I'll post back if I can get the wave driver working like I expect it to or find anything else out.

Thanks in advance for any help or comments,

Dave

I'm currently trying to set up IVM, but I haven't been able to get it to answer calls. I am getting the following in the log:

10:42:32 MT5656ZDXV Unknown [Not Answered]

10:43:52 MT5656ZDXV Unknown [Not Answered]

11:27:31 Simulator 5555555555 [Not Answered]

12:05:00 IVM Answering Attendant Exit

12:05:20 IVM Answering Attendant Run

12:06:28 Simulator 5555555555 [Not Answered]

15:51:06 Simulator 5555555555 [Not Answered]

15:56:29 MT5656ZDXV Unknown [Not Answered]

15:57:00 MT5656ZDXV Unknown [Not Answered]

How should I continue? As the logs indicates, I'm using a MultiTech MT5656ZDXV modem. This is on a Windows 2003 Server SP1 (SBS). The modem is an external serial modem and the server doesn't have a sound card (relying on the voice modem).

I have just upgraded the Modem drivers to ones released a few months ago by MultiTech (on their website). One oddity that perhaps someone can confirm is that the supplied Wave Driver for the modem isn't installing. Instead, I'm getting a generic Unimodem half duplex driver. I've tried to manually upgrade to the supplied wave driver but get errors installing it (i've requested help from multitech recently and am waiting for a response). I don't know if that is the issue or not though and would be appreciative if someone can confirm that or point me in a different direction.

The main thing that seems odd is that the IVM won't pick up the simulator (I'm acutally doing this in a terminal server session would that matter?).

Thanks for any help or comments,

Dave