johnwigley

Hi John,

The problem you are describing sounds as though the 6echo123 is not getting the 6 stripped from the front. Can you please check your Axon settings in the web control panel and look at the dialling plan you are using. Make sure that you are removing one digit from the front of the dialled number.

 

If this doesn't work can you please send me the SIP trace from your Axon installation. You can access this by clicking on Axon --> View Logs from the menu. Send me a personal message (PM) and I will give you an address to send the trace to.

 

You may also care to look through this file yourself. At the start of making a call you should see various INVITES, requests and ACKs from 6echo123@... Once Axon passes the call to Uplink this should change to echo123@... (without the 6 in front).

 

Cheers,

Ben

Hi,

Thanks for your suggestions. I've now identified the problem, which is - If Uplink is allowed to start Skype then although it starts Skype it cannot dial it. If I start Skype and then start Uplink then it works Ok. I've tried this multiple times and verified it to be consistent. So for example after a reboot when Skype starts before Uplink then it will work ok. But quit Uplink ( which then quits Skype), restart Uplink (Which then restarts Skype) and it fails to work - repeatedly.

John

Hi John,

I'm not quite sure I understand the problem. When you dial 6echo123 into your SIP phone and press dial, what does Skype do?

 

If things are operating correctly then Skype should start to make the call. If Skype is not making the call but the Uplink window indicates that it is receiving a call then the connection between Uplink and Skype needs to be reset - shutting down uplink and skype and restarting Uplink should do the trick.

 

Cheers,

Ben

Hi Ben,

The problem is that I dial 6echo123 from the SIP phone, Uplink immediately shows Incoming SIP call in it's display log, and the SIP phone starts ringing.

Thats all that happens, the sip phone keeps ringing as though nobody has answered at the other end, and Skype does absolutely nothing at all. No acknowledgement that Uplink is asking it to do anything.

If you drop the call after waiting for it to pick up after eg. 20 seconds then Uplink immedidately shows that the Incoming SIP call has been dropped.

I have reinstalled Uplink and Skype with the current versions from their webpages, but it makes no difference.

Uplink does successfully start Skype, and has been Allowed full access to Skype's API through the Skype "Do you want to allow this application to use Skype" dialog.

It just appears that Uplink is not asking skype to dial the echo123 contact at all.

Any suggestions much appreciated.

John

Hi,

I've installed Uplink 1.3 (this is the first time I've tried Uplink so not tested previous version)

I install it with Axon as suggested using the 6 dialplan to route calls through to Uplink

I try BOTH using UPLINK's "when sip calls always dial the following number" and set it to ECHO123

and using "When sip calls dial dialled number"

I try to call through skype by dialling 6echo123 in my SIP phone. Uplink shows in it's log that it receives the call but the SIP phone just rings and rings without Uplink picking up.

What am I doing wrong ?

Thanks,

John