I installed IMS and Axon and set up Axon and it's working fine.
But I can't set up IMS to work proberly with Express Talk or Axon since when I call 197 for On-Hold Music the Axon log displays:
18:41:09 Cannot find any contacts for extension "197"
18:41:09 The extension you are attemption to dial 197 [On-Hold Player] may need an external related programs to be installed. Please see Help -> Install Related Programs.
I have installed IMS after Axon and Express Talk but in Express talk it's detected but isn.t playing MOH when the caller is put on hold.
Not linking to Axon
in IMS
Posted
Hello,
I installed IMS and Axon and set up Axon and it's working fine.
But I can't set up IMS to work proberly with Express Talk or Axon since when I call 197 for On-Hold Music the Axon log displays:
18:41:09 Cannot find any contacts for extension "197"
18:41:09 The extension you are attemption to dial 197 [On-Hold Player] may need an external related programs to be installed. Please see Help -> Install Related Programs.
I have installed IMS after Axon and Express Talk but in Express talk it's detected but isn.t playing MOH when the caller is put on hold.
Sincerely,
anzeana