tjareson

Help me. I need to setup all the default OGMs. Someone removed them all.

Hi,

I would suggest simply re-install IVM?

regards

Tjareson

8kHz 8bit PCM WAV are these the files used for recording incoming messages through IVM for voice mail/awnser phone? or does anyone know which type of file is used?

Hi,

simply look up the IVM help files searching for "Settings Transfer/Record".

There you'll find everything about the possible formats for recording messages...

regards

:-)

Tjareson.

Hi,

does anyone know, what kind of DTMF-signaling IVM supports?

As far as I know, DTMF-keytones can be transmitted in-band, which means you really can here them in your hand set. The other way is, that those tones are decoded by VOIP-providers and transfered as "INFO"-format, which means, I don't here them.

I use IVM connected via Axon. One of my VOIP-providers encodes DTMF-signaling from in-band into INFO-format. So if I call myself by cell phone through this provider, I don't here those dtmf-tones in the hand set any longer.

The problem: Also IVM doesn't detect the DTMF-tones, if called through this line. I already talked to that VOIP-provider, which logged a call with dtmf-keys for me. They confirmed to me, that they don't transmit dtmf as in-band, only in "INFO"-format. They also stated, that the by "INFO"-format transmitted dtmf-keys are confirmed by the Axon software. So it seems, that IVM is not able to receive dtmf-tones, which are not in-band.

Does anybody know, how IVM detects dtmf?

May be, someone from NCH could comment on this.

regards

Tjareson

Only for understanding:

You hear the noise during the recording on the phone or when you relisten the recorded messages?

Usually IVM doesn't play anything during recordings, so your problem sounds a bit strange.

May be there are some problems as soon as IVM has to write data on your hard disk?

I mean, as you stated, that everything else with ivm works, I really wonder, what is so different during recording a message instead of replaying it regarding the connection.

Does this noises occur within all connection types? (which means internally via Axon and from outside via Axon and, if possible, from outside directly to IVM, in case it's an VOIP-line)

regards

Tjareson

What kind of dtmf-encoding is supported by that phone? (INFO, in-band?)

How is the whole configuration? Are you calling IVM via Axon or from an outside line? If so, what kind of dtmf-encoding is supported by your provider?

regards

Tjareson

I think I remember, that when I looked up the IVM-service in the registry, I found that they start the same application (ivm.exe) just with a "-service" option.

May be that suppresses showing an application window, nevertheless you see the splash screen if you start the ivm-service anyway.

Overall it seems, that this combination between service and visible application to configure IVM isn't really stable solved. Unfortunately that leads into the problem, that it is not possible, to change configurations without disrupting the ivm-service. (either killing the ivm-service at first and then restart the application or solving the 100% processor load afterwards by restarting the application...)

regards

Tjareson

Exactly, IVM simply doesn't detect, that you've picked up the phone.

(by the way, would be interessting to know, if the modem signals that at all)

So, if you are connected by a regular line, you would need a simple telephone switch, that enables to fetch an exisiting connection.

There may be also some possibilities to loop the modem connection through your phone (instead of the other way around). But that depends on the kind of telephone and phone socket you are using. As long as the telephone would be hang up, the modem would be connected with the line. As soon as you are taking the handset, the modem would be disconnected.

To set this up, you need some basic skills for electronic wiring and need some information about the pin assignment of your phone and socket, etc. Unfortunately, those are different in every country.

(Don't know, where you are, but I suppose not in germany...)

regards

Tjareson

Hi,

how is your IVM and your telephone connected to what kind of provider?

If it should be that "professional" you should think about connecting both to a telephone switch with a seperate extension for each. This could be the Axon-Software, which can be downloaded at nch.com.au and where you can queue up incoming calls for a certain time (with on-hold music) before transfer them to your answering machine, in case you don't take the call.

If your phone lines are not voip, you can use a telehone switch, which supports to fetch a call out of an exisiting connection with your answering machine.

regards

Tjareson

you can change this ringing in your default ring Group settings, at the bottom of the page you can change it to the music on hold chimes

But be aware, that this causes the incoming caller to pay for the connection as soon as he hears the on-hold-music! So, you do not really change the ringing tone for the caller - you simply take the call and let the caller pay for different audio...

regards

Tjareson

Hi,

I've got sometimes the same problem, but only if I use groups for queueing incoming calls. Are your extensions directly assigned to the PSTN lines?

Regarding you SPA941, I use the same phone. What I found out is, if the phone is permanently ringing (by membership in a queueing group for example where the incoming caller waits for a couple of minutes or caused by the problem you mentioned above), then after a certain time, ringing stops and restarts after a moment again. This is the point, where the next incoming call is counted by the SPA941. (but there is only one call, which simply lasts very long)

This seems to be a behaviour which is specific to the SPA941: I also make softphones participate in the same group - they're continuously ringing without any breaks. (and so counting only 1 incoming call)

regards

Tjareson

I just got Broadvoice working with Axom using the Express Talk softphone with multiple lines. Whew!

 

However, when an incoming caller dials either of these lines and rings my softphone, they hear a continous ring tone on their phone. My softphone rings distinctly 5 times before going to voice mail. However, the caller doesn't hear five separate rings--just one continuous, very annoying ring. I'd guess that my callers would hang up thinking there is some sort of propblem long before the Broadvoice voice mail pics up.

 

What would cause that to happen? How do I fix it?

 

Jimbo

Hi,

I suppose, as long as the Axon doesn't really take the call, only receive the incoming-call signaling, the audio signaling to the caller itself is done by your phone company (Broadvoice?). As far as I know, there is no possibility to configure the type of signaling tones in the axon software. (which would be only interesting for internal extensions, anyway)

But, as a workaround, you could configure a group in Axon, where incoming calls are taken immediately. So callers could here some waiting music + combined with a previous "pls. hold" message, until you or your voicebox takes the call.

regards

Tjareson

I'm using IVM to send automated outbound messages that do not require a response. How do I turn off the record function so that IVM does not attempt to record a response from the party being called after the outgoing message has been played? Thanks.

 

Jay

Hi,

I would say, that depends on what kind of OGM your are using for the outgoing calls. There you can simply configure what to do after playing the message. Transfer to mailbox, hang-up, whatever...

Simply look up the ivm-manual, which can be downloaded at nch.com.au.

You'll find explained it on the pages 13, 22 and 27.

regards

Tjareson.

Why is my nch swift sound IVM package freezing when I am in the settings window?

Hi,

I had similar problems here. (IVM on Windows XP)

Do you start IVM as a service? What I found out is, that there are some problems if you run IVM as a service and try to start the IVM at the same time to configure it.

My processor runs with 100% load then and IVM freezes more or less.

So, if I need to change settings in IVM, I simply kill the service, start IVM in the windows session context again, change settings, leave IVM and start the IVM service again.

(For some reason I really have to kill the service, because IVM doesn't allow to stop the service from the windows service control panel.)

I also try to solve that with starting "ivm.exe -show" and "ivm.exe -hide", but that caused the same problems.

Configuring IVM, that it should be shown to users that log-on caused IVM to stop at the same time, I log off from windows. So running it as a service without showing anything to the user, seems to be the option.

regards

Tjareson

Hi,

I also tried to use this sqllink.exe but without any success.

Meanwhile I've written a little VB-script which works fine with an MySQL database.

It is also capable to execute selects, deletes, updates and to perform next and previous actions, just in case a select statement delivers more than one record.

Just let me know, if you interested in it. Could provide it by email or something.

regards

Tjareson.

1) I want to call extension 105 from my SIP Phone, extension 100. Can I dial a internal extension? How do I do this?

 

2) When a customer calls, I would like them to be able to easily reach my extension 100. Can I have it so that when after they dial my companies phone number, they can enter the extension number and be transfered to my extension? However, I don't want my extension number to be heard or anything.

Hi,

I don't understand your first question. What exactly is the problem to simply dial the 105? Or do you mean, if it is possible to have internal connections at all? (which is no problem, to answer this question, as we talk about a software based telephone system)

Regarding your second question: Yes, but you need the application IVM Answering Attendant for that (also available here). With this tool, you are able to configure a voice respond, where the customer is asked to type in the extension, where he would like to be transfered to.

regards

Tjareson

Could you hear and talk to the external caller, when he is tranfered to a phone by the group?

(in this set-up, where IVM first takes the call and then tranfer it into the group with on-hold music)

I had similar problems, but also didn't hear the caller when he was transfered from a group to a phone (which is usually something, which I didn't prove during tests, I always thought, as long as the phone is ringing, connection will be ok).

It turns out, that the voip-provider didn't support transfer of calls correctly. That also explained in my case, why all worked well as long as all test were done with internal extensions.

I would suggest to try a different voip-provider only to test, if this could be the reason.

(By the way, I found it very interesting, that by sip-connections the external provider can influence, if a call is transferable or not...)

regards

Tjareson

Hi, I’m actually in test whit Axon PBX + IVM and IMS... I’m really impressed by your products, and I want to congratulate your software team for this so fantastic job!!

 

My question concern IMS software: First time after the installation it work fine, but if I quit the application, some messages (music or announcements) are lost when I re-start IMS. For solve the problem I need to launch “default.nch”, but after shut down application I lose again some messages. Is it normal during the trial period?... 

 

Tank you for your help!

Regards

<{POST_SNAPBACK}>

I had the same problem with the test version. The former version of IMS doesn't have this problem. You get different versions, depending on how you download it. (you can also download it, during installation of axon or ivm (don't remember it exactly) . There they offer you to download also of IMS and IVM. If you choose this, you'll get a former version of IMS where this problem doesn't appear.)

If that's a problem of the test phase in the actual version, I don't know. (I only bought IVM so far, because I do not really need IMS and so I'm waiting until there is an actual version without this error. My experience with IVM for instance is, that there isn't any change with the functionality of the application after registering it. So I would expect the same problem with IMS also as registered version.)

regards

Tjareson

One question: do you use a group with on-hold music in axon before transfering the call to ivm?

regards

Tjareson

...

I like your earlier suggestion, that IVM is 'taking over' the VOIP line from the phones, so that they lose SIP registration.  If that were happening, what could be done about it?  Can IVM be set to take over only after the right number of rings?  Or is there something that could be done in the Belkin to allow both to run together?

<{POST_SNAPBACK}>

The problem is, that this 'taking over' seems to happen on a network basis, which means, that it isn't a "call-by-call"-problem, but a general transfer of sip-traffic at all to IVM instead of your phone. (otherwise your phone would ring a least one time or very short). IVM registers to be able to get rings on your voip-line, after that, your phone is "dead", at least incoming-call wise.

IVM can't register after a defined number of rings, because it simply don't get any rings, if it is not registered....

Unfortunately I don't know your modem, so I can't say anything about the possible configurations of network traffic routing etc. of your belkin modem.

Could you find anything in your manual about NAT (Network Address Translation) and how IP-adresses have to be configured?

I'm afraid, you have to investigate a bit deeper to find some solution. You could for example use different voip-providers for your phone and IVM to check if it is possible at all, to receive sip-traffic at both ends parallel. May be your sip-provider simply doesn't support the registering of more than one device. (which would be uncommon but who knows...)

regards

Tjareson.

so far i've configured Axon and IVM to be able to transfer within my LAN.  but I'm clueless as to where to start for how to get Axon to transfer to extensions for people connected through the internet.  Or is this even possible?

 

thanks,

<{POST_SNAPBACK}>

Hi,

yes, should be possible. You have to configure a dialing plan for the extension ivm uses.

And you have to extend your 3-digit-extensions somewhere with the complete or real sip-numer of this person1, person2 etc. . That means if someone wants to speak with 103 for instance, ivm has to transfer it to the number, where your other paticipants are reachable at your voip-provider.

I would set up a dialing plan for that: if IVM dials for instance 103, the first 3 digits are deleted (in this case the complete number) and then the complete voip-number have to be add. So the caller thinks, that he is connected to an internal extension, but will be transfered to another external number.

Another option is, to set up a call diversion for the extension itself. (which could be the easiest way, but makes it necessary to define an internal extension for everyone.)

(Or you simply make your axon reachable through the internet, so the other participants simply could register at your axon instead of any other sip-provider. But then all calls are routed through your internet connection.)

Regards

Tjareson

I'm using a sip-provider in germany (sipgate) which changes someting in his configuration. So since two days, I'm not able to transfer any call which is received somewhere with Axon (received means by group-on-hold music or by ivm or by phone) Result is, that I can't use the groups anymore, because after transfering a call from a group to a phone (or to ivm after x seconds) you can't here anything or the call is cut off at all.

The provider told me, that they don't accept incorrect formated sip-packets anymore (whatever that means) I suspect, that this is something with changing codecs from axon to the phone or to ivm...

Are there any experiences what kind of codec axon uses at all? If an incoming call is queued up in a group, it get's some on-hold music (if configured). Does anyone know, what kind of codec is used for this?

Anyone the same problems with other voip-providers?

Regards

Tjareson

...

I can't try now (it's too late in the evening), but would increasing the number of lines in the 'advanced voip' screen make any difference (it's set to 1)?

<{POST_SNAPBACK}>

If you mean the numer of lines-setting in IVM, that only configures, how many parallel calls IVM will receive at the same time, before the caller gets a busy on that specific line. This could be helpful in case your network-connection is not capable of more than for instance 2 simultaneously calls because of traffic limitations. Before a third call would impact the quality of already exisiting connections, you simply restrict it to two parallel connections for example.

Getting back to your problem: do you have any log inside your belkin modem? If the modem is able to connect directly to an voip-provider, there should be something, which says if registering is successful, if incoming rings are detected etc.

regards

Tjareson.

Same issue here. Axom and IVM. Caller comes in. Have an OGM saying for John 101, sue 102 etc. Caller dials ext and does not transfer.

 

Then tried setting Opt1 for john, opt2 for sue, etc and it will tranfer but will not roll to voicemail or alternate ext if not answered.

 

This is pretty basic for a phone system but I cannot seem to get it to work.

<{POST_SNAPBACK}>

Hi,

IVM dials out on the same voip-line, where it received the call.

Do you have checked if the dialing plan for the ivm extension in axon allows outgoing and internal calls?

What kind of transfer do you use? blind transfer?

Has the user to type in the whole extension? variable-name always the same?

Do you see the transfer-attempt in ivm log? Do you see the extension with or without "#" there?

What says the axon log?

I'm using the same combination (ivm + axon) and everything works...

regards

Tjareson

I have been trialling with 3 rings, but also using 7, which is what I'll probably run with when it's working.  Is this setting only made in OGM Settings?  If it can be made somewhere else, and there it's set to 0, that would be the problem.

<{POST_SNAPBACK}>

No, unfortunately there is only one setting for the number of rings, before IVM takes the call.

All in all, that sounds strange...

For my understanding: your phone (no voip phone) is connected directly to your belkin modem. In the modem you configured a sip-account which is assigned to your phone. After that, you start IVM which registers on the same sip account.

The IVM is connected via network connection to you DSL modem.

May be there are some problems with NAT, in case your modem support this. I mean, that after IVM registered all incoming sip-traffic is transfered to IVM, so the modem-internal sip-account doesn't get incoming sip-traffic anymore.

Are you able to register IVM first and then activate the belkin internal sip-account?

(only to find out, if then only the phone rings, and ivm is cut off...)

regards

Tjareson

I can not get IVM to send email through SMTP.  I get an error "MAIL FROM not accepted".  My ISP requires outbound authentication, and I do not see a place to select this, or to put the password required for the authentication.  Where is this done?

 

Thanks!

Greg

<{POST_SNAPBACK}>

Hi,

in the mailbox properties click on delivery and there on the button "Email Settings".

There you click on the help button. You'll find a description which explains, how to add username and password for smtp accounts.

regards

Tjareson.